Faviola Inzunza

Oversaw data management and documentation for bilingual and English as a Second Language programs, ensuring compliance with testing and record maintenance standards.

Assists with administering English proficiency tests in person as needed to all new identified English Language learners based on their enrollment registratration in compliance with State and district poicies.

Enter LPAC (Language Proficiency Assessment Committee) data and generates reports on student progress. Mail out student student language scores and progress updates to parents in compliance with department policies.

Communicates with parents, school staff, and district administrators regarding student status.

Assist with supporting school building needs with phone or in person interpreting.

• Addressed customer inquiries by employing effective communication and problem-solving techniques.
• Resolved customer billing inquiries by verifying account information and facilitating prompt solutions.
• Engaged with team members to enhance service delivery and elevate customer satisfaction.

• Facilitated customer communication by providing detailed information on products and services to enhance satisfaction.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Drove sales growth through strategic upselling of products and services tailored to individual customer needs.