Federico Armando
Cordoba Capital
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Lead server
Pabu Izakaya
7 2021 - 11.2023
- Supervised and directed a team of servers to ensure smooth and efficient service during peak hours
- Managed customer complaints and resolved issues to maintain a high level of customer satisfaction
- Trained new servers on menu items, service standards, and restaurant policies and procedures
- Collaborated with kitchen staff to ensure timely and accurate delivery of food orders to customers.
Lead Server
Schroeder's
07.2016 - 11.2023
- Navigating through the skill levels of various team members, independently managing the work of others on projects to drive results
- Plan, design, develop and deliver sustainable strategic training and instructional programs, using instructor-led, train-the-trainer, electronic/web-based, and/or multimedia training methods and formats
- (New Hires, Salesforce Employees, Market Finance, Sales Operations)
- Customize training content including the analysis, implementation, testing and documentation of Wireless Commissions processes and strategic initiatives
- Present recommendations to executives and management, including but not limited to, strategies for the development of training and communications material, improving the efficiency and effectiveness of the organization, etc
- Oversee brand designs, deliverables and communications across departmental areas
- Management of communication campaigns for Website content and traffic flow strategy
- Managing customer service metrics and Quality Control process for production teams
- Measure customer service quality and overall training effectiveness against established benchmarks, and interpreting data to create reports.
Waiter & cashier
Crepevine
01.2013 - 07.2016
- Assisted customers with their inquiries and resolved their issues in a timely manner
- Conducted research to provide accurate and relevant information to customers
- Collaborated with team members to maintain a positive and productive work environment
- Documented customer interactions and feedback to improve the overall customer experience.
Team leader / supervisor
American Express
12.2011 - 12.2012
- Navigating through the skill levels of various team members, independently managing the work of others on projects to drive results
- Plan, design, develop and deliver sustainable strategic training and instructional programs, using instructor-led, train-the-trainer, electronic/web-based, and/or multimedia training methods and formats
- (New Hires, Salesforce Employees, Market Finance, Sales Operations)
- Customize training content including the analysis, implementation, testing and documentation of Wireless Commissions processes and strategic initiatives
- Present recommendations to executives and management, including but not limited to, strategies for the development of training and communications material, improving the efficiency and effectiveness of the organization, etc
- Oversee brand designs, deliverables and communications across departmental areas
- Management of communication campaigns for Website content and traffic flow strategy
- Managing customer service metrics and Quality Control process for production teams
- Measure customer service quality and overall training effectiveness against established benchmarks, and interpreting data to create reports.
Customer care agent
American Express
12.2009 - 12.2011
- Assisted customers with their inquiries and resolved their issues in a timely manner
- Conducted research to provide accurate and relevant information to customers
- Collaborated with team members to maintain a positive and productive work environment
- Documented customer interactions and feedback to improve the overall customer experience.
Education
ESL - undefined
American Academy of English
San Francisco, CA 01.2013 - 12.2015
Business / Accounting -
Universidad Nacional de Cordoba
Cordoba, Argentina 01.2007 - 12.2009
Skills
Spanish
Customer service
Time management
Problem solving
Technology POS
Accounting
Networking
Adaptable
Responsible
Communication
Personable
Attention to detail
Adaptability
Customer Service
Team Management
Employee Training and Development
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Lead Server
Schroeder's
07.2016 - 11.2023
Waiter & cashier
Crepevine
01.2013 - 07.2016
ESL - undefined
American Academy of English
01.2013 - 12.2015
Team leader / supervisor
American Express
12.2011 - 12.2012
Customer care agent
American Express
12.2009 - 12.2011
Business / Accounting -
Universidad Nacional de Cordoba
01.2007 - 12.2009
Lead server
Pabu Izakaya
7 2021 - 11.2023
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