FEDERICO LANZAVECCHIA

As a Success Account Manager and Project Manager at Virtual Latinos, I have successfully managed relationships with numerous clients from the U.S., ensuring their satisfaction while overseeing the onboarding and integration of virtual assistants (VAs). My role involves coordinating multiple teams across different departments, such as IT, HR, and Operations, to deliver high-quality services tailored to each client’s needs. Additionally, I lead teams of SAMs, manage their workflows, and monitor performance to ensure projects are completed efficiently and on time.

As a Project Manager, i oversaw the implementations and execution of marketing solutions for clients, via Adotmic’s software.

Working closely with cross-functional teams, including sales managers, creative strategists and developers, I’m able to define

project goals, scope, timelines and deliverables in an efficient manner

• As a Project Manager, I oversee the implementations and execution of marketing solutions for clients, via Adotmic's software
• Working closely with cross-functional teams, including sales managers, creative strategists, and developers, I'm able to define project goals, scope, timelines, and deliverables in an efficient manner.

• During my 5-year stay in Drogueria Farma del Centro, I transitioned from an Executive Assistant to a Customer Success Manager
• In my role as an Executive Assistant to the CEO, I efficiently managed schedules, meetings, and addressed minor client requests
• My communication skills, as well as my ability to solve problems and collaborate efficiently with other teams allowed me to evolve into a CSM position
• As a Customer Success Manager, I oversaw a portfolio of 50+ accounts, representing $2 million in annual sales, and collaborated closely with sales representatives and the operations team to ensure exceptional client satisfaction.