Federico Mancuello
Virtual Assistant
Rafael Calzada,B
Summary
Dynamic and results-oriented professional with a proven track record at Planyts Travel Agency, adept in project management and problem-solving. Excelled in enhancing operational efficiency and team productivity through innovative solutions and collaborative tools. Skilled in technology implementation and adaptability, significantly contributing to business growth and process improvements.
Overview
7
7
years of professional experience
2
2
Languages
7
7
years of post-secondary education
Work History
Virtual Assistant
Planyts Travel Agency
03.2024 - Current
- Executed travel arrangements by researching and booking flights and accommodations.
- Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
- Implemented proactive approach to problem-solving, addressing potential issues before they impacted workflow.
- Improved operational efficiency by organizing digital files and creating more accessible database for critical information.
- Enhanced team productivity with introduction of collaborative project management tool, facilitating smoother task allocation and follow-ups.
- Contributed to business growth by identifying and suggesting improvements for internal processes and customer service strategies.
- Conducted thorough research for projects, contributing to well-informed strategies and decision-making processes.
- Supported financial operations by efficiently handling invoicing and expense tracking, contributing to better budget management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
Technical Assistant
Trenes Argentinos Operaciones
11.2017 - 11.2023
- Gathered, organized and distributed technical documentation.
- Repaired hardware infrastructure using hand tools and components.
- Served as point-person for support requests with clients and vendors.
- Maintained knowledge support base regarding equipment warranties and repair needs.
- Optimized workflows by automating repetitive tasks using custom scripts or third-party applications, resulting in increased operational efficiency.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
- Researched common technology performance issues to assist with diagnoses.
- Assisted in the planning and execution of IT projects, contributing technical expertise and resource management skills to ensure successful outcomes.
- Prepared technical presentations and other materials for advisory meetings.
- Developed detailed user manuals for various applications and tools, empowering employees to utilize technology effectively.
- Lead training sessions for team members on various topics related to technology use within the workplace environment, fostering an atmosphere of continued learning amongst staff.
- Supported implementation of new software solutions, facilitating smoother transitions and operations.
- Assisted in development of training materials, enhancing employee technical skills.
- Enhanced team collaboration by implementing efficient document management systems.
- Supported project managers in technical documentation, contributing to project clarity and direction.
- Conducted regular maintenance on technical equipment, ensuring optimal performance.
- Assisted in research and testing of new technology, contributing to innovation and efficiency improvements.
- Increased office efficiency with organization of digital filing systems.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Science - Electrical Engineering
Universidad Tecnológica Nacional
Avellaneda, Argentina 03.2015 - 12.2021
Skills
Problem-solving
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceLanguages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant
Planyts Travel Agency
03.2024 - Current
Technical Assistant
Trenes Argentinos Operaciones
11.2017 - 11.2023
Bachelor of Science - Electrical Engineering
Universidad Tecnológica Nacional
03.2015 - 12.2021
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