Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Languages
Timeline
Generic

Federico Maye

Buenos Aires

Summary

Experienced IT Specialist with a strong background in managing IT solutions and collaborating with teams to address client issues effectively. Skilled in understanding client requirements, deploying solutions, and providing comprehensive training to enhance customer service and satisfaction. Excited to leverage extensive IT solution experience in monitoring, managing, and resolving support tickets in fast-paced environments as transitioning towards an IT Support Specialist role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Virtual Assistant

Azarlatino
02.2023 - Current
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
  • Conferred with customers by telephone, chat or email to provide information.

Pre & Post Sales Services

Huawei Technologies Co. LTD.
02.2021 - 02.2023
  • Led and successfully managed multiple IT solution projects, ensuring on-time delivery and meeting client expectations
  • Collaborated with multidisciplinary teams to define the scope, objectives, and deliverables of projects, effectively managing schedules and resources
  • Implemented robust project management methodologies, resulting in improved efficiency and customer satisfaction
  • Supported the sales team in closing deals by addressing complex technical issues, ensuring seamless customer onboarding.
  • Managed critical escalations proactively by collaborating with various stakeholders within the organization assuring successful resolution.
  • Fostered a culture of continuous learning and improvement within the pre-sales team, encouraging knowledge sharing and collaboration among team members.

IT Analyst

IBM Argentina
07.2014 - 12.2019
  • Utilized helpdesk experience to effectively diagnose and resolve technical issues
  • Managed and monitored tickets using a centralized issue-tracking system, ensuring timely resolution and follow-up
  • Carried out computer software installations and computer hardware repairs as part of technical support operations
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.

Help Desk IT Customer Service Technician

NG Soluciones Tecnolgicas
02.2013 - 06.2014
  • Company Overview: NG Soluciones Tecnolgicas is a company that provides Integral Turnkey Solutions for Fiber Optic, Copper, Wireless Links and Satellite Stations
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
  • Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
  • Developed strong relationships with clients, leading to increased loyalty and retention rates.
  • Collaborated closely with clients to understand their specific requirements and design custom Fiber Optic cabling solutions that meet their needs and adhere to industry best practices
  • Played a key role in the Telefonica Commissioning Project for the Government of the City of Buenos Aires (GBCA), ensuring the successful deployment and integration of the Fiber Optic infrastructure in telecommunications
  • Trained clients to provide comprehensive information and documentation on the use and maintenance of equipment, as well as knowledge about OLT, ODN and ONT
  • Demonstrated strong analytical skills to assess labor utilization, identify areas for improvement, and implement corrective actions to maximize efficiency and productivity
  • NG Soluciones Tecnolgicas is a company that provides Integral Turnkey Solutions for Fiber Optic, Copper, Wireless Links and Satellite Stations

Education

Bachelor's degree - Information Systems Engineering

Universidad Tecnológica Nacional
Buenos Aires
10-2026

Secondary Degree - Bachelor of Natural Sciences

Escuela Normal Superior Prospero Alemandri N18
12.2012

Skills

  • IT solution projects
  • Project management methodologies
  • Customer service
  • Fiber Optic cabling solutions
  • Analytical skills
  • Technical troubleshooting
  • Presentation skills
  • Sales
  • Helpdesk experience
  • Self-guided training
  • Computer hardware repair
  • Computer software installation
  • Technical issue diagnosis
  • Multitasking and Time Management
  • Microsoft Office

Certification

  • Software Engineer (Python, HTML, Javascript): CODERHOUSE
  • AWS Cloud Practitioner: IT College
  • Cibersecurity: Google
  • Companie Cibersecurity: Huawei

Projects

Telefnica Commissioning Project, Played a key role in the Telefnica Commissioning Project for the Government of the City of Buenos Aires (GBCA), ensuring the successful deployment and integration of the Fiber Optic infrastructure in telecommunications.

Languages

Spanish
Native language
English
Upper intermediate
B2
Portuguese
Beginner
A1

Timeline

Virtual Assistant

Azarlatino
02.2023 - Current

Pre & Post Sales Services

Huawei Technologies Co. LTD.
02.2021 - 02.2023

IT Analyst

IBM Argentina
07.2014 - 12.2019

Help Desk IT Customer Service Technician

NG Soluciones Tecnolgicas
02.2013 - 06.2014

Secondary Degree - Bachelor of Natural Sciences

Escuela Normal Superior Prospero Alemandri N18

Bachelor's degree - Information Systems Engineering

Universidad Tecnológica Nacional

Similar Profiles

CREATE PROFILE
Federico Maye