Felicia Allen
Lowell
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Bartender
Theos
Rogers
03.2026 - 06.2026
- Prepared and mixed cocktails according to standard recipes at the bar. and served beverages to enhance customer experiences.
- Provided excellent customer service, handling inquiries and special requests promptly.
- Resolved customer complaints professionally, enhancing overall customer satisfaction during visits.
- Maintained knowledge of drink recipes and menu items to assist patrons effectively.
- Assisted in training new staff on service standards and drink preparation techniques.
- Managed inventory and restocked supplies to ensure seamless bar operations.
- Ensured the bar area was clean and organized to support optimal service flow.
- Performed opening and closing tasks to ensure the bar was organized and ready for service., ensuring bar readiness and supply availability.
Server / Bartender /Server Shift Leader
Big Orange Rogers
Rogers
06.2024 - 04.2026
- Led front-of-house operations and bar service during high-volume shifts while maintaining elevated guest experience standards
- Delivered high-volume bartending service, crafting cocktails with speed, accuracy, and consistency in a fast-paced environment
- Recognized as a top-performing upseller, increasing check averages through personalized guest recommendations and bar program knowledge
- Trained and onboarded servers and bartenders to ensure service consistency, enhance menu knowledge, and implement revenue-driving sales techniques
- Led shift team, facilitating staff performance, resolving conflicts, and ensuring seamless service execution
- Cultivated strong guest relationships that increased repeat business and fostered brand loyalty
Office Manager / Marketing & Training Lead
Smith and Associates
Fayetteville
01.2020 - 10.2023
- Led internal and external marketing initiatives, enhancing client communications, digital materials, branding, and listing support
- Designed and delivered onboarding and training programs for new agents focused on systems, workflows, and performance readiness
- Coached agents on relationship-based sales strategies, resulting in increased lead conversion, client retention, and referral generation
- Provided one-on-one sales coaching and group training to strengthen communication skills, confidence, and revenue performance
- Partnered with leadership to identify growth opportunities, streamline processes, and elevate overall agent productivity
- Directed day-to-day operations for two offices while supporting leadership, agents, and administrative staff
- Acted as liaison between leadership, agents, and clients, fostering trust, alignment, and long-term relationships
- Facilitated effective communication with tenants regarding property updates and concerns. and resolved inquiries promptly.
- Organized and scheduled property maintenance tasks with service providers to ensure timely repairs. Scheduled with service providers effectively.
Property Manager
Smith and Associates
Fayetteville
12.2019 - 09.2023
- Oversaw lease agreements and ensured compliance with regulations diligently.
- Facilitated rent collection and managed financial records accurately.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed tenant communications and resolved inquiries promptly.
- Conducted regular property inspections to maintain standards and safety.
- Coordinated property maintenance schedules with service providers to ensure timely repairs and upkeep.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Organized move-in and move-out processes for tenants efficiently.
- Developed targeted marketing strategies to attract and retain prospective tenants.
- Processed evictions in accordance with state laws and procedures.
Skills
- Drink preparation
- Customer service
- Guest relations
- Client retention
- Sales strategy
- Customer engagement
- Promotional campaigns
- Team Training & Leadership
- Training development
- Team leadership
- Staff management
- Time management
- Attention to detail
- Microsoft Office
- Google Workspace
- Office management
- Lease management
- Rent collection
- Property inspections
- Lease administration
- Property marketing and promotion
- Lease renewals
Timeline
Bartender
Theos
03.2026 - 06.2026
Server / Bartender /Server Shift Leader
Big Orange Rogers
06.2024 - 04.2026
Office Manager / Marketing & Training Lead
Smith and Associates
01.2020 - 10.2023
Property Manager
Smith and Associates
12.2019 - 09.2023