Overview
Work History
Education
Skills
Timeline
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FELICIA CHINDASACK

Fort Smith,AR

Overview

4
4
years of professional experience

Work History

Enterprise Account Management Coordinator II

ArcBest
06.2023 - Current
  • Track shipments and notify customers of statuses and potential delays.
  • Monitor inbound and outbound freight operations to establish timely delivery of shipments.
  • Study data to identify trends and patterns in transportation activity.
  • Create daily reports to provide insights on shipments.
  • Maintain excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Create pickups and BOLs required for customer shipments.

Enterprise Account Management Student Worker

ArcBest
07.2022 - 06.2023
  • Created appointments for Walmart based on due dates, BOLs, and customer requests.
  • Analyzed solutions for customers.
  • Followed up on appointments.
  • Communicated with distribution centers and service centers to resolve issues.
  • Created reports to assist service centers on missed, current, and future appointments.
  • Analyzed missing reports.

CUSTOMER SERVICE ASSOCIATE

Old Navy
11.2021 - 01.2022
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Recommended products to customers by thoroughly explaining details.

MERCHANDISING SERVICE TEAM

Lowe's
02.2021 - 10.2021
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information and pricing.

CUSTOMER SERVICE ASSOCIATE

Walgreens
10.2020 - 11.2020
  • Informed customers about special promotions and provided detailed information for various products.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered advice and assistance to customers by paying attention to special needs or wants.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.

HOSTESS

TGI Fridays
02.2020 - 03.2020
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners, and bussers by keeping the dining area ready for every guest.

Education

Bachelor of Science - Organizational Leadership

University of Arkansas-Fort Smith
Fort Smith, AR

Skills

  • Microsoft Suites
  • Reporting
  • Adaptability
  • Customer Focused
  • Problem Solving
  • Team Collaboration

Timeline

Enterprise Account Management Coordinator II

ArcBest
06.2023 - Current

Enterprise Account Management Student Worker

ArcBest
07.2022 - 06.2023

CUSTOMER SERVICE ASSOCIATE

Old Navy
11.2021 - 01.2022

MERCHANDISING SERVICE TEAM

Lowe's
02.2021 - 10.2021

CUSTOMER SERVICE ASSOCIATE

Walgreens
10.2020 - 11.2020

HOSTESS

TGI Fridays
02.2020 - 03.2020

Bachelor of Science - Organizational Leadership

University of Arkansas-Fort Smith

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FELICIA CHINDASACK