FELICIA CHINDASACK
Fort Smith,AR
Overview
4
4
years of professional experience
Work History
Enterprise Account Management Coordinator II
ArcBest
06.2023 - Current
- Track shipments and notify customers of statuses and potential delays.
- Monitor inbound and outbound freight operations to establish timely delivery of shipments.
- Study data to identify trends and patterns in transportation activity.
- Create daily reports to provide insights on shipments.
- Maintain excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Create pickups and BOLs required for customer shipments.
Enterprise Account Management Student Worker
ArcBest
07.2022 - 06.2023
- Created appointments for Walmart based on due dates, BOLs, and customer requests.
- Analyzed solutions for customers.
- Followed up on appointments.
- Communicated with distribution centers and service centers to resolve issues.
- Created reports to assist service centers on missed, current, and future appointments.
- Analyzed missing reports.
CUSTOMER SERVICE ASSOCIATE
Old Navy
11.2021 - 01.2022
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Recommended products to customers by thoroughly explaining details.
MERCHANDISING SERVICE TEAM
Lowe's
02.2021 - 10.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
CUSTOMER SERVICE ASSOCIATE
Walgreens
10.2020 - 11.2020
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered advice and assistance to customers by paying attention to special needs or wants.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
HOSTESS
TGI Fridays
02.2020 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
Education
Bachelor of Science - Organizational Leadership
University of Arkansas-Fort Smith
Fort Smith, ARSkills
- Microsoft Suites
- Reporting
- Adaptability
- Customer Focused
- Problem Solving
- Team Collaboration
Timeline
Enterprise Account Management Coordinator II
ArcBest
06.2023 - Current
Enterprise Account Management Student Worker
ArcBest
07.2022 - 06.2023
CUSTOMER SERVICE ASSOCIATE
Old Navy
11.2021 - 01.2022
MERCHANDISING SERVICE TEAM
Lowe's
02.2021 - 10.2021
CUSTOMER SERVICE ASSOCIATE
Walgreens
10.2020 - 11.2020
HOSTESS
TGI Fridays
02.2020 - 03.2020
Bachelor of Science - Organizational Leadership
University of Arkansas-Fort Smith