Felipe Agustin Issa Casares
Miami
Summary
Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests. Offering strong ability to connect with customers and provide high-quality service. Brings understanding of mixology principles and ability to quickly learn new recipes and techniques. Ready to use and develop organizational and multitasking skills in [Desired Position] role.
Overview
6
6
years of professional experience
Work History
Font Desk Cashier
La Tienda Restaurant & Market
03.2019 - 02.2021
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Ensured compliance with hotel policies, procedures, and relevant regulations in all front desk operations for a safe and professional atmosphere.
- Participated in staff meetings to share feedback on front desk operations and collaborate on improvements where necessary.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
Event Manager
Incanto Models
05.2021 - 12.2024
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
Bartender
Buchardo Nautic Club
03.2024 - 11.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Student - Architecture
Torcuato Di Tella University
Buenos Aires, Argentina12-2026
High School Diploma -
Patrick Dragon School
Salta, Argentina12-2018
Skills
- Guest Relations
- Team leadership and supervision
- On-site Execution
- Schedule Management
Timeline
Bartender
Buchardo Nautic Club
03.2024 - 11.2024
Event Manager
Incanto Models
05.2021 - 12.2024
Font Desk Cashier
La Tienda Restaurant & Market
03.2019 - 02.2021
Student - Architecture
Torcuato Di Tella University
High School Diploma -
Patrick Dragon School
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