Felisa Snodgrass
Hot Springs National Park
Summary
Dynamic and detail-oriented professional with extensive experience in housekeeping at Piedmont Hotel. Proven ability to enhance guest satisfaction through exceptional customer service and effective teamwork. Skilled in inventory control and deep cleaning, consistently exceeding quality standards while maintaining a clean and organized environment. Strong communicator dedicated to fostering positive guest relations.
Overview
8
8
years of professional experience
Work History
Housekeeping
Piedmont Hotel
Eureka Springs, AR
06.2023 - 09.2025
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted team members in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Operated point-of-sale system for order processing and payment transactions.
- Adapted to fast-paced environment while managing multiple tables efficiently.
- Trained new servers on restaurant procedures and customer service standards.
- Enhanced guest satisfaction through attentive service and personalized recommendations.
- Implemented strategies for upselling menu items, contributing to overall team goals.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Housekeeper
Arlington Hotel And Spa
Hot Springs Ar
02.2026 - 06.2026
- Cleaned and maintained guest rooms to exceed quality standards and enhance visitor satisfaction.
- Ensured proper sanitation of bathrooms, dining areas, and common spaces following health regulations.
- Collaborated with team members to streamline housekeeping procedures for efficiency improvements.
- Managed inventory of cleaning supplies, ensuring adequate stock levels and timely reordering.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Housekeeping
Loblolly Pines
Eureka Springs, AR
08.2023 - 06.2024
- Upheld company standards for cleanliness by performing routine housekeeping tasks in all work areas.
- Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests.
Server/Bartender
Main Event
Memphis, TN
02.2019 - 04.2024
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted team members in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Operated point-of-sale system for order processing and payment transactions.
- Adapted to fast-paced environment while managing multiple tables efficiently.
- Trained new servers on restaurant procedures and customer service standards.
- Enhanced guest satisfaction through attentive service and personalized recommendations.
- Implemented strategies for upselling menu items, contributing to overall team goals.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Bartender
Osaka
Cordova TN
05.2018 - 10.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
White Station High
Memphis, TN08.2001
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Customer-oriented
- Physically strong
- Sorting and washing laundry
- Complex Problem-solving
- Guest relations
- Laundry management
- Exceptional communicator
- Staff training
- Quality assurance
- Inventory control
- Hazardous chemical training
- Quality assurance controls
- Resident support
- Pet care assistance
- Tile and grout care
- Multitasking and organization
- Detail-oriented
- Basic maintenance
- Bloodborne pathogens
- Linen replenishment
Timeline
Housekeeper
Arlington Hotel And Spa
02.2026 - 06.2026
Housekeeping
Loblolly Pines
08.2023 - 06.2024
Housekeeping
Piedmont Hotel
06.2023 - 09.2025
Server/Bartender
Main Event
02.2019 - 04.2024
Server/Bartender
Osaka
05.2018 - 10.2022
High School Diploma -
White Station High