Summary
Overview
Work History
Education
Skills
Websites
Certification
Currentlocation
Timeline
Generic
Fermin Giraudo Barcelo

Fermin Giraudo Barcelo

Arrecifes

Summary

Currently in Argentina, Buenos Aires, Arrecifes, Looking to secure a challenging role in a reputable organization to expand knowledge, learning, hard soft skills. Highly adoptable and organized. To be able to contribute to the organizations customer base and over all company growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Support Specialist Multilingual

GlobalSign Inc.
02.2021 - Current
  • Company Overview: Providing Digital IDs & Cybersecurity Solutions in SSL/TLS | PKI | S/MIME | Document Signing | AATL | Authentication | Xaas | Secure email | Code Signing | Iot | Cloud
  • Proved successful working within tight deadlines and a fast-paced environment
  • Worked flexible hours across night, weekend and holiday shifts
  • Resolved problems, improved operations and provided exceptional service
  • Managed time efficiently in order to complete all tasks within deadlines
  • Providing Digital IDs & Cybersecurity Solutions in SSL/TLS | PKI | S/MIME | Document Signing | AATL | Authentication | Xaas | Secure email | Code Signing | Iot | Cloud

International Fashion Model

Freelance Model
08.2014 - Current
  • Received positive reviews from clients, photographers, and designers for professionalism, work ethic, and adaptability in various settings.
  • Attended casting calls regularly, securing modeling contracts for various projects within the fashion industry.
  • Participated in commercial campaigns for major brands, boosting product awareness and consumer engagement.

International Booker

New Monarq
09.2019 - 12.2021
  • Implemented interviews for new hires, enhancing their understanding of company policies and procedures related to booking processes.
  • Improved overall customer satisfaction by efficiently managing models, contracts and logistic.
  • Contributed to business growth by maintaining strong relationships with repeat clientele and providing exceptional service.

Customer Service Lead

Ona Saez
01.2015 - 09.2016
  • Communication: Clear and effective communication to understand customer needs and explain products or services.
  • Active Listening: Paying attention to customer inquiries and concerns to offer the best solutions.
  • Problem-Solving: Ability to resolve customer complaints and challenges swiftly.
  • Product Knowledge: Understanding the products or services the store offers to provide accurate information and recommendations.

Education

Bachelor of Arts -

ESCUELA DE EDUCACIÓN SECUNDARIA TÉCNICA Nº1 ''FRAY LUIS BELTRAN''
Arrecifes, Buenos Aires
12.2015

Skills

  • Multilingual Technical Support
  • Excellent Organizational Skills
  • Strong Communications English, Italian & Spanish
  • In-Depth Knowledge of hardware and Software
  • Cibersegurity Knowledge
  • MRC
  • Troubleshooting, Chats, IB & OB Calls Entry Data
  • Ethical Hacking

Certification

  • IBM Data Science, 01/01/23
  • Technical Support IT Google, 02/01/23
  • Italian A2 Edutin Academy, 04/01/23

Currentlocation

Arrecifes, Buenos Aires, Argentina, +542478407112

Timeline

IT Support Specialist Multilingual

GlobalSign Inc.
02.2021 - Current

International Booker

New Monarq
09.2019 - 12.2021

Customer Service Lead

Ona Saez
01.2015 - 09.2016

International Fashion Model

Freelance Model
08.2014 - Current

Bachelor of Arts -

ESCUELA DE EDUCACIÓN SECUNDARIA TÉCNICA Nº1 ''FRAY LUIS BELTRAN''

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Fermin Giraudo Barcelo