Fernanda Castillo
Junin de Los Andes
Summary
Results-oriented and highly organized individual with proven experience in travel planning, customer service, and virtual assistance. Seeking a challenging Project Management role within the tourism industry. Recently certified as a Project Manager, bringing a strong work ethic and a passion for exceeding expectations. Eager to contribute to a dynamic team and leverage skills to drive successful project outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Legal Executive Assistant
Santana Law Group PLLC
01.2025 - Current
- Meticulously prepared and reviewed legal documents, including visa applications, petitions, and supporting evidence, maintaining a high level of accuracy and attention to detail
- Maintained a high level of professional ethics and integrity while handling sensitive client information, ensuring confidentiality and trustworthiness in all interactions.
- Built strong relationships with clients through exceptional communication skills and a commitment to understanding their needs.
Travel Agent
TheBachParty
10.2024 - Current
- Curated and managed personalized travel itineraries for clients, exceeding expectations and ensuring seamless travel experiences
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Successfully managed a high volume of inquiries and requests, demonstrating exceptional communication and interpersonal skills
Medical Virtual Assistant
HireTeem
06.2024 - Current
- Obtained comprehensive medical histories from an average of 50 patients per day, ensuring accurate records for efficient patient care
- Maintained strict confidentiality and adhered to HIPAA guidelines in handling sensitive patient data
- Facilitated smooth operations with proficient data entry and document management for various projects.
Travel Reservations Logist
Firebird Tours
04.2024 - 06.2024
- Successfully managed travel arrangements for 20 clients per month, utilizing various reservation platforms to secure flights, accommodations, and transportation within budget
- Provided expert guidance and recommendations on routes, connections, and destinations, ensuring client satisfaction
Travel Planner Specialist
Loews Hotels & CO.
01.2021 - 03.2024
- Developed comprehensive destination guides, providing valuable insights and enhancing client experiences
- Managed client communications and addressed inquiries, ensuring high levels of customer satisfaction
- Collaborated with corporate accounts to plan successful business trips that met budgetary constraints and employee needs.
AuPair
AuPair
12.2020 - 01.2023
- Facilitated cultural exchange by sharing native language and traditions with the host family
- Enhanced bilingual proficiency through immersive experiences and daily interactions
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
Waitress
Casa de Comidas Alto Valle
01.2015 - 03.2018
- Provided prompt and friendly service, ensuring customer satisfaction and a positive dining experience.
- Maintained a clean and organized dining area, adhering to hygiene and safety standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Data Management -
IBM - Google Coursera
Remote02-2025
Project Manager Certificate -
IBM - Google Coursera
Remote01.2025
High School Diploma -
C.P.E.M 68
Remote11.2020
Skills
- Communication
- Conflict Resolution
- GDS Systems
- CRM Systems
- Data Entry
- Data Management
Certification
- IBM Project Manager Professional Certificate, IBM (Google Coursera), 01/01/25
- Executive Secretary, IN.FO.CA.LA Formation Institute, 03/01/24 - 10/31/24
- Front Desk Professional, IN.FO.CA.LA Formation Institute, 03/01/24 - 09/30/24
- Hotel Management, IN.FO.CA.LA Formation Institute, 10/01/19 - 02/29/20
- IBM Data Management, IBM (Google Coursera), 02/10/25
Languages
English (Native)
Spanish (Native)
Portuguese (Basic)
Italian (Basic)
French (Basic)
Timeline
Legal Executive Assistant
Santana Law Group PLLC
01.2025 - Current
Travel Agent
TheBachParty
10.2024 - Current
Medical Virtual Assistant
HireTeem
06.2024 - Current
Travel Reservations Logist
Firebird Tours
04.2024 - 06.2024
Travel Planner Specialist
Loews Hotels & CO.
01.2021 - 03.2024
AuPair
AuPair
12.2020 - 01.2023
Waitress
Casa de Comidas Alto Valle
01.2015 - 03.2018
- IBM Project Manager Professional Certificate, IBM (Google Coursera), 01/01/25
- Executive Secretary, IN.FO.CA.LA Formation Institute, 03/01/24 - 10/31/24
- Front Desk Professional, IN.FO.CA.LA Formation Institute, 03/01/24 - 09/30/24
- Hotel Management, IN.FO.CA.LA Formation Institute, 10/01/19 - 02/29/20
- IBM Data Management, IBM (Google Coursera), 02/10/25
Data Management -
IBM - Google Coursera
Project Manager Certificate -
IBM - Google Coursera
High School Diploma -
C.P.E.M 68
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