Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Fernanda Castillo

Fernanda Castillo

Junin de Los Andes

Summary

Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Virtual Assistant

HireTeem
06.2024 - Current
  • Obtained comprehensive medical histories from an average of 50 patients per day, ensuring accurate records for efficient patient care
  • Maintained strict confidentiality and adhered to HIPAA guidelines in handling sensitive patient data
  • Expedited insurance claim processing by effectively managing sensitive patient data, including diagnoses, treatments, and billing codes.
  • Demonstrated adaptability by mastering new software systems as they were introduced, maintaining expertise in multiple medical data entry platforms.

Travel Agent (Part-Time)

TheBachParty
07.2024 - 01.2025
  • Curated and managed personalized travel itineraries for clients, exceeding expectations and ensuring seamless travel experiences
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Successfully managed a high volume of inquiries and requests, demonstrating exceptional communication and interpersonal skills

Travel Reservations Logist (Part Time)

Firebird Tours
04.2024 - 06.2024
  • Successfully managed travel arrangements for 20 clients per month, utilizing various reservation platforms to secure flights, accommodations, and transportation within budget
  • Provided expert guidance and recommendations on routes, connections, and destinations, ensuring client satisfaction

Travel Planner Specialist

Loews Hotels & CO.
01.2022 - 03.2024
  • Developed comprehensive destination guides, providing valuable insights and enhancing client experiences
  • Managed client communications and addressed inquiries, ensuring high levels of customer satisfaction
  • Collaborated with corporate accounts to plan successful business trips that met budgetary constraints and employee needs.
  • Utilized advanced software programs to efficiently manage large volumes of data entry tasks.

AuPair

AuPair
12.2020 - 01.2023
  • Facilitated cultural exchange by sharing native language and traditions with the host family
  • Enhanced bilingual proficiency through immersive experiences and daily interactions
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.

Waitress

Casa de Comidas Alto Valle
01.2015 - 03.2018
  • Provided prompt and friendly service, ensuring customer satisfaction and a positive dining experience.
  • Maintained a clean and organized dining area, adhering to hygiene and safety standards.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Education

Data Management / Data Entry -

IBM - Google Coursera
02-2025

Project Manager Certificate -

IBM - Google Coursera
01.2025

High School Diploma -

C.P.E.M 68
11.2020

Skills

  • Communication
  • Conflict Resolution
  • GDS Systems
  • Customer service
  • Calendar management
  • Data entry
  • Microsoft office

Certification

  • IBM Project Manager Professional Certificate, IBM (Google Coursera), 01/01/25
  • Executive Secretary, IN.FO.CA.LA Formation Institute, 03/01/24 - 10/31/24
  • Front Desk Professional, IN.FO.CA.LA Formation Institute, 03/01/24 - 09/30/24
  • Hotel Management, IN.FO.CA.LA Formation Institute, 10/01/19 - 02/29/20
  • IBM Data Management, IBM (Google Coursera), 02/10/25

Languages

English (Native)
Spanish (Native)
Portuguese (Basic)
Italian (Basic)
French (Basic)

Timeline

Travel Agent (Part-Time)

TheBachParty
07.2024 - 01.2025

Medical Virtual Assistant

HireTeem
06.2024 - Current

Travel Reservations Logist (Part Time)

Firebird Tours
04.2024 - 06.2024

Travel Planner Specialist

Loews Hotels & CO.
01.2022 - 03.2024

AuPair

AuPair
12.2020 - 01.2023

Waitress

Casa de Comidas Alto Valle
01.2015 - 03.2018

Project Manager Certificate -

IBM - Google Coursera

High School Diploma -

C.P.E.M 68

Data Management / Data Entry -

IBM - Google Coursera

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