FERNANDO ESCOBEDO
Bella Vista
Summary
To obtain a position as an Front Office Administrator that provides an opportunity for advancement. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Progressive Insurance Company
07.2001 - 07.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Communications Sergeant
U.S. Army Reserve
08.1996 - 08.2001
- Supervised a squad of five subordinates in the repair and maintenance of over 30 heavy wheeled vehicles
- Performed troubleshooting and repair procedures on high-tech digital FM radios and communications equipment utilizing blueprint schematics, technical repair manuals, multi-meters, hand tools, and soldering irons
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others on a secure and encrypted radio network.
Package Handler
Federal Express
10.1998 - 10.2000
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Maintained a safe work environment by adhering to company policies and guidelines for OSHA regulations.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
Bachelor of Science - Real Estate
Arizona State University
Tempe, Arizona05.2005
License - Property & Casualty Insurance
Progressive Insurance Company
Tempe, AZ09-2001
Skills
- Critical thinking
- Customer service
- Recordkeeping strengths
- Radio Equipment Installation and Operations
- Conflict resolution
- Professional telephone demeanor
Certification
Certificate, SINCGARS Radio Net Supervisor, United States Army September 1995
LANGUAGES
Spanish: Fluent spoken, proficient written
Timeline
Customer Service Representative
Progressive Insurance Company
07.2001 - 07.2023
Package Handler
Federal Express
10.1998 - 10.2000
Communications Sergeant
U.S. Army Reserve
08.1996 - 08.2001
Bachelor of Science - Real Estate
Arizona State University
License - Property & Casualty Insurance
Progressive Insurance Company
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