Fernando Miguel

Hands-on, result-oriented and strong planner executive. Focus on new business opportunities and business growth. Team builder with solid leadership skills, concerned about people's development. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Manage the exports of various commodities for this organization with annual sales of $250 Million. Develop global strategies in order to get more customers, negotiate transportation rates, servicing levels and fees with transportation suppliers including freight forwarders, brokers and shipping lines. Execute and manage duty savings programs and procedures through classification shifts, duty drawback, free trade agreements, trade policy and supply chain security. Assist my clients in their import transactions to minimize the impact of customs duties; ensure regulatory compliance and avoid customs penalty exposure. Permanent contact with existing client portfolio, receive purchase orders, procure the pertinent export documentation, and operation follow-up. Actively search for new potential clients abroad, attend fairs, seminars, business meetings with foreign counterparts, and liaised with Official entities. Contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication. Ensures performance goals are met for all in scope services across all towers: identifying and analyzing gaps and implementing corrective action plans. Deal with Customer complaints and sent satisfaction questionnaires. Assist clients of this global professional services company with assessments of customs functions and compliance with Dept. of Commerce (DoC) and US Customs regulations. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 10+-year history of successful industry performance.