Fiorella Bortolin
Buenos Aires
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Valsea Technology
05.2023 - 12.2024
- Addressing inquiries and concerns from players regarding account management, payments, bonuses, and game rules
- Assisting players with technical issues such as login problems, game errors, or website navigation
- Providing information about promotions, loyalty programs, and responsible gambling measures
- Handling complaints and disputes between players and the casino, ensuring fair resolution
- Verifying player identities and assisting with account verification procedures
Sales Representative
Clear
02.2019 - 10.2023
- Create a delightful and positive customer experience for all travelers in the airport (members and non-members)
- Clear Ambassadors focus on improving the travelers experience
- Drive membership enrollments through engaging travelers and educating them about the benefits and promise of Clear
- Resolve traveler and/or members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary
Pool & Beach Server
Faena Hotels
04.2021 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Set positive tone for entire dining experience as first point of contact for incoming guests
Front Desk Receptionist
Four Seasons Hotels
01.2017 - 02.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Sales Associate
Lacoste
01.2015 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
Education
Associate Of Business Administration - Marketing
UADE
12.2012
High School Diploma -
Ward
12.2010
Skills
- Sales Expertise
- Customer Engagement
- Team Collaboration
- Team leadership and supervision
- Detail Oriented
- Punctual and Reliable
Languages
Spanish
English
Timeline
Customer Service Supervisor
Valsea Technology
05.2023 - 12.2024
Pool & Beach Server
Faena Hotels
04.2021 - 02.2023
Sales Representative
Clear
02.2019 - 10.2023
Front Desk Receptionist
Four Seasons Hotels
01.2017 - 02.2019
Sales Associate
Lacoste
01.2015 - 01.2017
High School Diploma -
Ward
Associate Of Business Administration - Marketing
UADE
Similar Profiles
Mohd FurqanMohd Furqan
Office Assistant at Vaugh Institute of Agricultural Engineering & Technology, Sam Higginbottom University of Agriculture Technology and SciencesOffice Assistant at Vaugh Institute of Agricultural Engineering & Technology, Sam Higginbottom University of Agriculture Technology and Sciences
Alison HawkinsAlison Hawkins
Vice President of Client Services at Orion Advisor Technology (Redtail Technology)Vice President of Client Services at Orion Advisor Technology (Redtail Technology)
Manoj TanejaManoj Taneja
Lead II - Software Engineering at US Technology International Pvt.Ltd .(US Technology)Lead II - Software Engineering at US Technology International Pvt.Ltd .(US Technology)