Flavia Del Giudice
Mendoza
Summary
Expert making the most challenging projects come true. Executive MBA, Accountant and Certified Scrum Product Owner with 19 years of experience in the Banking industry and developed skills to lead multidisciplinary work teams and make decision in complex environments.
Hardworking with strong organizational skills and extensive knowledge in areas of Processes, Projects, Operations, Customer Service and Audit. Currently, I work as a Product Owner, forming part of the Digital Transformation at Supervielle Bank . Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Owner
Supervielle Bank
09.2020 - Current
- Part of high performance multi-disciplinary team defining solutions for complex projects.
- Update and maintain healthy and prioritized product backlog, plan sprints, refine and execute product roadmaps.
- Design and implementation of new business processes.
- Define and monitor product and business OKR’s and KPI’s
- Lead entire product deployments from vision and creation to rollout and delivery.
- Perform as voice of internal and external stakeholders.
- Manage implementation of new features.
- Assessing value, develop business cases and prioritize stories to ensure work aligned with product strategy and company objectives
Centralized Operations Chief
Supervielle Bank
03.2019 - 09.2020
- Manage operational teams located in different cities.
- Operational processes in charge that provide services to Corporate Banking; Business and Transactional Banking.
- Dimension capacities of different teams, ensuring quality service to internal and external clients.
- Efficient time management in order to complete all tasks within deadlines.
- Identify issues, analyzed information and provided solutions to problems.
Operations Leader
Supervielle Bank
03.2016 - 03.2019
- Managed internal operational standards and productivity targets.
- Analyzed department metrics and performance and reported findings to management.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Enforced regulatory and company policy compliance.
Process Integrity Control Leader
Supervielle Bank
10.2014 - 03.2016
- Leadership of high-performance multidisciplinary team.
- Analyze, monitor, anticipate and act on processes and alert possible deviations
- Develop alternatives and improvements for processes permanently and efficiently with comprehensive vision of processes end to end.
- Active participation in strategic projects.
- Negotiation with different areas of support and technological development to achieve objectives.
- Assignment and distribution of tasks on teams according to capacity and evaluation of profiles.
Sr Process and Continuous Improvement Analyst
Supervielle Bank
02.2013 - 10.2014
- Process Architecture and Continuous Improvement.
- Planning and analysis of requirements demanded by different areas of financial institution, prioritization and estimation of efforts.
- Support in development systems of requirements to be implemented.
- Cost-benefit analysis of internal requirements
- Presentations with proposals for improvements to senior management.
- Projects in charge: Points Club Project; Credit Card Management Project; Operational Efficiency Project in Branches; Process Integrity Board Project.
Organization and Process Analyst
Banco Hipotecario
12.2009 - 02.2013
- Continuous process improvement.
- Planning and analysis of requirements, prioritization and estimation efforts.
- Application of PDCA methodology, measurement and analysis tools.
- Design; Update and Supervision of procedure manuals; testing plans; projects and action plans; Instructional; user manuals; Product policies and internal forms
- Outstanding led projects: "Owners Space”: loyalty program for credit and debit card customers; "Quality in Origination”: reduction of waste or rework; "Pro.Cre.Ar”: Argentine Bicentennial Credit Program for single family housing.
Business Officer
Banco Hipotecario
05.2007 - 12.2009
- Personalized advice on financial products.
- Sell and origination of mortgage loans; personal loans; insurance products, inversion products, saving accounts; credit cards; debit cards; accelerated amortization plans and mortgage bonds.
- Arrangement of mortgage release and after-sales services.
- Negotiation of product promotions and product debt recovery.
- Compliance of credit policies, money laundering prevention and control standards; and procedure manuals.
Accounting Auditor
Scravaglieri & Associates
10.2005 - 12.2006
- Survey and control of management and administration systems in public and private entities.
- Preparation of Balance Sheets and Financial Statements
- Communicated with audited staff to obtain necessary information for audits.
- Selected samples, collecting appropriate documentation and drafting written reports with recommendations.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Preparation of audit reports.
Education
MBA -
Aden Business School
Mendoza, M05.2023
Cost Specialist for Business Management -
Catholic University of Córdoba
Córdoba, X2010
Accountant - Economics Sciences
National University of Córdoba
Córdoba, X06.2005
Skills
- Cross-functional team leadership
- Managing Multiple Projects
- Business Development strategies
- Problem Solving
- Interpersonal Communication
- Multitasking
- Stakeholder Relationship Management
- Agile Framework
- Developing Software Applications
- Scrum Methodology
Accomplishments
Stars of Excellence Award for the best presentation - Fundece FPNC IPACE
Excellence award at Banco Hipotecario SA
Certification
Certified Scrum Product Owner – Scrum Alliance
Fundamentals of Executive Coaching
Managerial and personal leadership
Negotiation and conflict resolution
Strategic Finance in Digital Environments
Corporate Strategy and Business Development
Business Strategy
Organizational Management and HR
Management of high-performance teams
Additional Information
- Honors-Awards , Stars of Excellence Award for the best presentation - Fundece FPNC IPACE Award of Excellence - BHSA Best Financial Services Company of the Year Award - AEM 2016 Best Financial Services Company of the Year Award - AEM 2018
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Elementary
A2
Timeline
Product Owner
Supervielle Bank
09.2020 - Current
Centralized Operations Chief
Supervielle Bank
03.2019 - 09.2020
Operations Leader
Supervielle Bank
03.2016 - 03.2019
Process Integrity Control Leader
Supervielle Bank
10.2014 - 03.2016
Sr Process and Continuous Improvement Analyst
Supervielle Bank
02.2013 - 10.2014
Organization and Process Analyst
Banco Hipotecario
12.2009 - 02.2013
Business Officer
Banco Hipotecario
05.2007 - 12.2009
Accounting Auditor
Scravaglieri & Associates
10.2005 - 12.2006
MBA -
Aden Business School
Cost Specialist for Business Management -
Catholic University of Córdoba
Accountant - Economics Sciences
National University of Córdoba
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