Open To Work
Florencia Bertagni
Happy Mammoth
C.A.B.A
Work Preference
Desired Job Title
Marketing Quality Assurance SpecialistCustomer Support SpecialistBaristaSpecial Education Volunteer
Work Type
Full Time
Location Preference
Remote
Important To Me
Work-life balanceCareer advancementCompany CultureWork from home optionPaid time offPaid sick leave
1
Certification
8
Years of experience
Proficient in active listening and adept in effective communication, with a demonstrated ability to foster understanding and collaboration. Motivated and skilled in conflict resolution, able to address challenges and maintain positive relationships. Committed to continuous improvement, with a proactive attitude towards learning and a dedication to personal and professional growth.
Work History
Marketing Quality Assurance Specialist
1 Year 7 Months- Responsible for ensuring marketing materials are accurate, consistent, and aligned with brand standards before launch.
- Reviews campaigns, emails, landing pages, ads, copy, visuals, links, pricing, promotions, and customer-facing content to identify errors, inconsistencies, or compliance issues.
- Works closely with the marketing, creative, and operations teams to maintain quality across all channels and support smooth, error free campaign launches.
- Collaborated with cross-functional teams to identify potential issues and recommend solutions.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
Customer Support Specialist
10 Months- Resolved customer inquiries through email and chat, ensuring timely and accurate responses.
- Assisted in troubleshooting technical issues, enhancing customer satisfaction and experience.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Barista
1 Year 7 Months- Managing and organizing of inventory and stock
- Preparation of food, specialized coffee and other beverages
- Meeting and greeting of customers
- Till Management
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Special Education Volunteer
1 Month- Oversaw a team of 15 individuals with disabilities, ensuring a supportive and inclusive environment.
- Collaborated with educators to implement effective teaching strategies for students with disabilities.
Education
Technical High School Degree - Food Science and Technology
Skills
Windows and MacOS
Microsoft Office
Adobe Creative Suite
Shopify
Recharge
BrandShield
Certification
- Agro-Industrial Innovation Training (Certificate) Escuela Técnica de jardinería Cristóbal M. Hicken September 2018
- Introduction to Digital Marketing Educacion IT January - February 2019
- The Web Developer Course 2024 Udemy January 2024 - Present
LANGUAGES
Spanish | Native
English | Professional
Timeline
Marketing Quality Assurance Specialist
Happy Mammoth
03.2025 - 10.2026Read More
Customer Support Specialist
Happy Mammoth
04.2024 - 02.2025Read More
Barista
Altar Cafeteria
08.2022 - 03.2024Read More
Special Education Volunteer
Grupo Despertares De Ed. Especial
01.2019 - 02.2019Read More
Escuela Tecnica Raggio
Technical High School Degree from Food Science and Technology
Read More