Open To Work
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Florencia Bertagni
C.A.B.A
Work Preference
Summary
Proficient in active listening and adept in effective communication, with a demonstrated ability to foster understanding and collaboration. Motivated and skilled in conflict resolution, able to address challenges and maintain positive relationships. Committed to continuous improvement, with a proactive attitude towards learning and a dedication to personal and professional growth.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Marketing Quality Assurance Specialist
Happy Mammoth/Beyond Alpha
Remote
03.2025 - Current
- Responsible for ensuring marketing materials are accurate, consistent, and aligned with brand standards before launch.
- Reviews campaigns, emails, landing pages, ads, copy, visuals, links, pricing, promotions, and customer-facing content to identify errors, inconsistencies, or compliance issues.
- Works closely with the marketing, creative, and operations teams to maintain quality across all channels and support smooth, error free campaign launches.
- Collaborated with cross-functional teams to identify potential issues and recommend solutions.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
Customer Support Specialist
Happy Mammoth
Remote
04.2024 - 02.2025
- Resolved customer inquiries through email and chat, ensuring timely and accurate responses.
- Assisted in troubleshooting technical issues, enhancing customer satisfaction and experience.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Barista
Altar Cafeteria
Colegiales, CABA, Argentina
08.2022 - 03.2024
- Managing and organizing of inventory and stock
- Preparation of food, specialized coffee and other beverages
- Meeting and greeting of customers
- Till Management
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Special Education Volunteer
Grupo Despertares De Ed. Especial
Olivos, Gran Buenos Aires, Argentina
01.2019 - 02.2019
- Oversaw a team of 15 individuals with disabilities, ensuring a supportive and inclusive environment.
- Collaborated with educators to implement effective teaching strategies for students with disabilities.
Education
Technical High School Degree - Food Science and Technology
Escuela Tecnica Raggio
Buenos Aires, Argentina01-2019
Skills
- Windows and MacOS
- Microsoft Office
- Adobe Creative Suite
- Shopify
- Recharge
- BrandShield
Certification
- Agro-Industrial Innovation Training (Certificate) Escuela Técnica de jardinería Cristóbal M. Hicken September 2018
- Introduction to Digital Marketing Educacion IT January - February 2019
- The Web Developer Course 2024 Udemy January 2024 - Present
LANGUAGES
Spanish | Native
English | Professional
Timeline
Marketing Quality Assurance Specialist
Happy Mammoth/Beyond Alpha
03.2025 - Current
Customer Support Specialist
Happy Mammoth
04.2024 - 02.2025
Barista
Altar Cafeteria
08.2022 - 03.2024
Special Education Volunteer
Grupo Despertares De Ed. Especial
01.2019 - 02.2019
Technical High School Degree - Food Science and Technology
Escuela Tecnica Raggio