Florencia Ramírez
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Receptionist
Harmonie Hotel
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Production Worker
Panificacion De La Villa
01.2021 - 11.2022
- Organized work to meet demanding production goals.
- Adjusted machines to increase productivity for runs.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Used equipment properly to avoid workplace hazards or injuries.
Sales
Jaguary Mink - Peñon Del Águila
12.2015 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted store cashiers during peak sales times.
- Calculated and reported on sales commissions.
Education
No Degree - English Language Teacher
Facultad De Lenguas-National University of Córdoba
Córdoba11.2017
No Degree - English Language And Literature
Bristol Academy of English
Santa Rosa De Calamuchita12.2014
High School Diploma -
I.P.E.M. N°168 Diego De Rojas
Villa General Belgrano12.2013
Skills
- Scheduling
- Clerical Support
- Verbal and Written Communication
- Greeting and Seating Clients
- Administrative Support
- Data Entry
Accomplishments
- My profile:
I have experience in clients attention, sales, business administration and production. I am responsible and capable of working as a team and by myself.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Receptionist
Harmonie Hotel
01.2023 - Current
Production Worker
Panificacion De La Villa
01.2021 - 11.2022
Sales
Jaguary Mink - Peñon Del Águila
12.2015 - 01.2021
No Degree - English Language Teacher
Facultad De Lenguas-National University of Córdoba
No Degree - English Language And Literature
Bristol Academy of English
High School Diploma -
I.P.E.M. N°168 Diego De Rojas
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