Summary
Overview
Work History
Education
Skills
Languages
WORK TOOLS
Timeline
Generic

Florencia Silveira

Buenos Aires

Summary

I consider myself a proactive and organized person focused on continuous operational improvement. Recognized as a motivated, dedicated and hard-working leader with a track record of optimizing operations and increasing results.

Overview

5
5
years of professional experience

Work History

Operations Leader

Pagos Urbanos
07.2023 - 10.2023
  • Generation and construction of requirements, operational, accounting and financial controls.
  • Managed internal operational standards and productivity targets.
  • Documentation of area processes.
  • Detection and monitoring of deviations.
  • Generation and monitoring of developments and improvements.
  • Preparation of reports and task support
    administrative.

Senior Operations Analyst

Personal Pay
01.2020 - 07.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Semi Senior Operations Analyst

Uala
11.2018 - 01.2020
  • Data Analysis: ACL Analytics Tool
  • Reporting and first-line support.
  • Management of operational incidents, detection, analysis and resolution - Zendesk
  • Execution and control of processes on internal and external platforms.
  • Designed plans to improve operations and suggested changes to systems for overall organization.

Education

Bachelor's Degree - International Business

Universidad De La Marina Mercante
Buenos Aires, Argentina
2025

Power BI

CoderHouse
Buenos Aires, Argentina
12.2023

Product Manager

CoderHouse
Buenos Aires, Argentina
10.2023

Skills

  • Leadership
  • Teamwork
  • Problem resolution
  • Autonomy
  • Proactivity

Languages

Spanish
Native language
English
Intermediate
B1

WORK TOOLS

Slack, Miro, Jira, Trello, ACL, SQL, Power BI, Monday, Office, Zendesk

Timeline

Operations Leader

Pagos Urbanos
07.2023 - 10.2023

Senior Operations Analyst

Personal Pay
01.2020 - 07.2023

Semi Senior Operations Analyst

Uala
11.2018 - 01.2020

Bachelor's Degree - International Business

Universidad De La Marina Mercante

Power BI

CoderHouse

Product Manager

CoderHouse

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Florencia Silveira