Florencia Fontana
Customer Support Specialist
Rosario
Summary
Experienced and multilingual professional with a strong background in customer service within a global environment. Skilled in effective communication and adapting to different cultures. Proven ability to deliver exceptional customer experiences and solve complex problems. Demonstrates exceptional learning agility and quickly acquires new skills to excel in fast-paced settings.
Driven Customer Support Representative with over 6 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
17
17
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Customer Support Representative
PigeonShip
11.2021 - Current
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Provided timely feedback to the product development team, resulting in enhanced features and overall user experience improvements.
- Streamlined support processes for improved efficiency and faster response times to customer concerns.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
Claims Agent
New Alliance Insurance Brokers
01.2020 - Current
- Customer service agent in the Claims Department
- Assist insureds with their concerns regarding camera equipment, installation, shipment and general questions regarding Insurance policies
Commercial Assistant
Dark Indio
01.2018 - 01.2019
- Commercial assistant in a multi brand shop
- My responsibilities were opening and closing the store, stock control and personal assistance to clients and suppliers
Cabin Crew
Emirates Airline
01.2014 - 01.2018
- High degree of responsibility and specialization to ensure the safety and comfort of passengers in a high-class international environment
- Continuous training (IATA License): Safety and Emergency Procedures, Medical Training, Stress management, Business Class Service Training, Security Training
- Teamwork: part of a multicultural team (over 120 different nationalities that represent Emirates' Cabin Crew)
Sales Representative
Budget
01.2012 - 01.2014
- Telemarketing sales for Bank Products, such as credit cards and financial packages according to every client's needs
- Worked with database and selling techniques to guarantee a great performance
Customer Service Representative
Teletech Holdings
01.2008 - 01.2011
- Assisting USA customers: assistance in billing and phone account procedures
- USA technical care support: technological problems solving (Android)
Education
Bachelor Intermediate - Anthropology
Universidad Nacional de Rosario
Rosario, Santa FeCertified Cabin Crew - TCP
Emirates Aviation University
10-2014
Skills
Strong communication skills
Certification
Microsoft Certified, Windows 10 (MD-100) - Microsoft.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 2 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Top Performance Deliveries for Purolator Inc. on Dec 2024 by completing 10.000 deliveries with accuracy and efficiency.
Timeline
Senior Customer Support Representative
PigeonShip
11.2021 - Current
Claims Agent
New Alliance Insurance Brokers
01.2020 - Current
Commercial Assistant
Dark Indio
01.2018 - 01.2019
Cabin Crew
Emirates Airline
01.2014 - 01.2018
Sales Representative
Budget
01.2012 - 01.2014
Customer Service Representative
Teletech Holdings
01.2008 - 01.2011
Bachelor Intermediate - Anthropology
Universidad Nacional de Rosario
Certified Cabin Crew - TCP
Emirates Aviation University
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