Florencia Gimena Gonzalez Ricco

.Lead the transformation of O2C Digital Experience Service by fostering a future-ready workforce and AI-driven efficiency.
· Upskill and empower teams through AI adoption, digital learning, and continuous professional development.
· Drive process innovation to improve compliance, customer experience, and business scalability.
· Champion change management, standardization of processes, review of process scope ensure seamless integration of automation and best practices with driving continues improvement.
.Be accountable for end-to-end delivery performance, ensuring high quality standards and SLA adherence
.Stay up to date on process updates and ensure the team remains informed through effective communication, knowledge sharing, and documentation
.Actively manage escalations and complex cases, driving timely resolution and addressing root causes
.Monitor key operational metrics (errors, rework, escalations) and drive continuous improvement initiatives
.Support quarter-end close (QEC) execution, ensuring timely, accurate, and compliant

• Responsible for general coordination between teams and monitoring KPIs by region.
• Skilled in reporting, simplifying processes, and proposing improvements.
• Maintain direct contact with stakeholders, virtual teams, and both internal and external clients.
• Oversee migrations and new projects.
• Provide telephone support for customer queries, identifying solutions tailored to each specific query, and ensure subsequent follow-up to maintain the quality of our customer service process.

• Invoice request for Brazil.
• Creation of courses for clients and registration, billing.
• Cancellation of servers.

• Customer Service: Telephone support for customer queries, looking for the solution that fits each specific query.
• Provide subsequent follow-up to ensure the quality of our customer service process.

• Perform account analysis.
• Register fixed assets.
• At the end of the month, a spreadsheet arrived from the United States to calculate the corresponding taxes for Brazil, Chile, Mexico and the United States.
• Perform the proration taking into account the clients that had to be created and deleted.

• Upload invoices to the system.
• Make a weekly spreadsheet for supplier payment.
• Prepare a monthly report to the client showing the status of the company.
• Bank reconciliations.
• Procedures at AFIP, Renatea.
• Payment of salaries.