Florencia Laura Lopez
Madrid
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
14
14
years of professional experience
Work History
RESTAURANT MANAGER
Trattoria Il’ Buongustaio
06.2024 - 09.2024
- Training: Trains new employees on procedures and standards
- Inventory Control
- Reservation Management
- Cashier
- Head waiter
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Ice Cream Shop Employee
GLIDA
03.2024 - 06.2024
- Managed efficient cash register operations.
- Assisted with visual merchandising tasks, creating appealing displays that showcased new products effectively.
- Checked incoming orders and organized new stock.
VICE MAITRE
Hotel Boite
12.2022 - 03.2024
- Customer Service: Resolves customer issues and ensures a satisfactory experience
- Training: Trains new employees on procedures and standards
- Inventory Control: Oversees dining area inventory and ensures supplies are available
- Reservation Management: Handles reservations and ensures fulfillment
- Leadership: Serves as a role model, promoting a positive work environment
- Head waiter
Waitress
O´ Scunizzo Bar
05.2022 - 12.2022
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
LAWYER, IDENTIFICAR PROGRAM
National Registry of Persons
01.2018 - 01.2022
- Provided free legal sponsorship and advice
- Coordinated team activities and organized campaigns
- Managed territorial operations and presented projects addressing sociocultural conflicts
- Prepared national statistical reports
LAWYER PROCUREMENT DIVISION
National Registry of Persons
01.2011 - 01.2018
- Drafted specifications and legal opinions for public tenders
- Prepared purchase orders
- Managed the opening and closing of public tenders
- Planned the Annual Budget Plan
- Conducted legal compliance control
Education
LAW DEGREE - Law
NATIONAL UNIVERSITY OF LA MATANZA
Buenos Aires, Argentina01.2016
Skills
- Team management
- Customer-oriented
- Customer loyalty
- Adaptable
- Conflict resolution techniques
- Customer service
- Problem-solving
- Inventory management
- Staff supervision
References
Francesco, Accardo, Il general manager, Hotel Boite, info@cortedelledolomitiresort.it, +3904354806,
Training
- National Law 27499 (Micaela Law) on Gender and Gender Violence
- Course for Digital Remote Signature Registration Authorities (AC-Modernization)
- Occupational Safety Course - ASCOM Formazione (Veneto, Italy)
Languages
Spanish
Native language
English
Upper intermediate
B2
Italian
Upper intermediate
B2
Timeline
RESTAURANT MANAGER
Trattoria Il’ Buongustaio
06.2024 - 09.2024
Ice Cream Shop Employee
GLIDA
03.2024 - 06.2024
VICE MAITRE
Hotel Boite
12.2022 - 03.2024
Waitress
O´ Scunizzo Bar
05.2022 - 12.2022
LAWYER, IDENTIFICAR PROGRAM
National Registry of Persons
01.2018 - 01.2022
LAWYER PROCUREMENT DIVISION
National Registry of Persons
01.2011 - 01.2018
LAW DEGREE - Law
NATIONAL UNIVERSITY OF LA MATANZA
Similar Profiles
MARGARET FLANAGANMARGARET FLANAGAN
Lead Line Cook at Trattoria Il MulinoLead Line Cook at Trattoria Il Mulino
Adrian SotoAdrian Soto
Restaurant Waiter at Il Lago TrattoriaRestaurant Waiter at Il Lago Trattoria
Ray-lee GraingerRay-lee Grainger
Lead Bartender at Il Covo TrattoriaLead Bartender at Il Covo Trattoria