Florencia Sterli

· Processing of KiwiSaver and Managed Fund Investor transactions
· Processing of IRD initiated transactions
· Processing Investor Direct Debits and Dishonours
· Administrative & Reporting Duties
· Clearing of bank reconciliation items
· Creation of daily Funding Advices to Custody and corresponding banking entries
· Processing of Investor fees and rebates
· Dealing with client enquiries in a professional, competent and expedient manner; escalating as necessary to TE MIS management
· Raising client compensation claims when required
· Incoming payments from the IRD (B2B)
· Registering incoming mail, electronic and physical
· Assisting with the training and development of new staff
· Ensuring all processes and controls are documented and up to date for training and development of staff

· Answering email queries from across the business in a timely, professional, and helpful manner
· Taking phone calls from the public, answering their queries, or directing them to other avenues where they can find answers
· Booking flights, accommodation, and rental cars on SAVI and dealing directly with FCM
· Coding invoices to ensure they are paid on time and from the correct budget
· Checking contracts before uploading them to TechOne finance system
· Liaising with contract managers and DPMC Legal team if there are any issues with contracts that need to be remedied
· Identifying processes that could be improved, suggesting improvements, and escalating these suggestions where appropriate
· Updating process documentation to make sure it is up to date and fit for purpose
· Building and maintaining strong working relationships with colleagues from across the organization

· Displayed professional high standards at reception desk to impress visitors
· Delivered exceptional service to every guest through active engagement, effective listening and well-developed interpersonal skills
· Provided high-quality financial management services, including end-of-month audits, daily reports, data analysis, and rate management
· In charge of strategically setting and adjusting room rates
· Making and managing bookings on Little Hotelier software
· Responded to and resolved issues or complaints in-person or through telephone/email
· Managed staff, including new employee recruitment, interviewing, hiring, and training new staff
· Coached staff on strategies to enhance performance and improve customer relations
· Scheduled space or equipment for special programs, meetings and conferences
· Ensure the property complies with all health and safety regulations
· Contracted with vendors and liaised with building management to schedule office equipment or facility repairs

· Welcomed visitors and customers by greeting and answering or directing inquiries
· Allocate and manage accommodation
· Obtained and processed payments from guests for products and services
· Focus on high quality of customer service at check-in/out
· Answer customers questions, and provide information on procedures or policies
· Screened and responded to emails, messages and other correspondence, freeing up senior management
· Organized files and spreadsheets to record total of transactions
· Gave clear directions to local museums, restaurants and places of interest to
patrons

· In charge of the general cleaning maintenance, including recycling tasks and monitoring compliance with established standards
· Select and coordinate the housekeeping personal
· Welcoming in a warm and friendly way of the new arrived guest during the check- in, showing the property and all the amenities of the lodge, explaining the rules and the proper patterns of coexistence