Frances Jackson
Maumelle,AR
Summary
Mannerly hospitality professional delivering exceptional service to resort guests. Offering exceptional accounting and mathematical skills. Consistent top-performing night auditor for nationally recognized hotel chain.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Three Fold Noodles + Dumpling Co.
2022.07 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Night Auditor
Hilton Garden Inn Hotel
2021.10 - 2022.07
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Generated and printed daily financial reports to track hotel performance.
Assistant General Manager
Little Caesars
2020.02 - 2021.03
- Complete store opening and closing paperwork, Complete weekly and monthly reports, make schedules for employees, Complete weekly inventory and order supply trucks.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
Server/Trainer/Bartender
U.S. Pizza Company
2018.05 - 2019.10
- Open & Close floor, greet guest, wait on customers, take orders, assist in to go orders, cash handling
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Hostess/Greeter
Movie Tavern
2018.01 - 2018.04
- Greet guest, sell movie tickets at register, assist with food running & bussing theaters, assist management as needed.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout experience.
Guest Service Agent/Night Auditor
Comfort Inn & Suites Presidential Little Rock, AR
2017.06 - 2017.12
- Check guest in & out of hotel, run end of shift & end of day reports, set up reservations, ensure guest needs are met.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
Guest Services Agent/Night Auditor
Oak Tree Inn & Penny's Diner
2016.05 - 2017.06
- Check guest in & out of hotel
- Run end of shift & end of day reports for both hotel & restaurant
- Supervise overnight staff
- Set up reservations
- Assist General Manager with whatever is needed.
Lead Baker
Sodexo Inc.
2015.07 - 2017.01
- Ran bakery department on Arizona Western College campus
- Completed daily bakes for eatery & catering department
- Work with Executive Chef on menus.
Night Manager
Kneaders Bakery And Cafe
2016.05 - 2016.08
- Supervise evening staff, train new hires, assist with catering orders, run end of shift & end of day reports
- Ensure customer needs are met.
- Managed 6 employees in delivering smooth, productive night shift operations
Education
Current Student in Accounting -
Pulaski Technical College
North Little Rock, AR12.2023
High School Diploma -
Bismarck High School
Bismarck, AR06.2003
Skills
- Staff Development
- Team Development
- Safety Compliance
- Schedule Oversight
- Supply Ordering
- Equipment Troubleshooting
- Inventory Control
- Quality Assurance
- Interpersonal Skills
- Relationship Building
Certification
CPR Certification
Assessments
General manager (hospitality), Proficient, 04/01/22, Solving group scheduling problems and reading and interpreting P&L statements
Timeline
Shift Manager
Three Fold Noodles + Dumpling Co.
2022.07 - Current
Night Auditor
Hilton Garden Inn Hotel
2021.10 - 2022.07
Assistant General Manager
Little Caesars
2020.02 - 2021.03
Server/Trainer/Bartender
U.S. Pizza Company
2018.05 - 2019.10
Hostess/Greeter
Movie Tavern
2018.01 - 2018.04
Guest Service Agent/Night Auditor
Comfort Inn & Suites Presidential Little Rock, AR
2017.06 - 2017.12
Guest Services Agent/Night Auditor
Oak Tree Inn & Penny's Diner
2016.05 - 2017.06
Night Manager
Kneaders Bakery And Cafe
2016.05 - 2016.08
Lead Baker
Sodexo Inc.
2015.07 - 2017.01
Current Student in Accounting -
Pulaski Technical College
High School Diploma -
Bismarck High School