Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Frances Jackson

Maumelle,AR

Summary

Mannerly hospitality professional delivering exceptional service to resort guests. Offering exceptional accounting and mathematical skills. Consistent top-performing night auditor for nationally recognized hotel chain.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Manager

Three Fold Noodles + Dumpling Co.
07.2022 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Night Auditor

Hilton Garden Inn Hotel
10.2021 - 07.2022
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Generated and printed daily financial reports to track hotel performance.

Assistant General Manager

Little Caesars
02.2020 - 03.2021
  • Complete store opening and closing paperwork, Complete weekly and monthly reports, make schedules for employees, Complete weekly inventory and order supply trucks.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.

Server/Trainer/Bartender

U.S. Pizza Company
05.2018 - 10.2019
  • Open & Close floor, greet guest, wait on customers, take orders, assist in to go orders, cash handling
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Hostess/Greeter

Movie Tavern
01.2018 - 04.2018
  • Greet guest, sell movie tickets at register, assist with food running & bussing theaters, assist management as needed.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout experience.

Guest Service Agent/Night Auditor

Comfort Inn & Suites Presidential Little Rock, AR
06.2017 - 12.2017
  • Check guest in & out of hotel, run end of shift & end of day reports, set up reservations, ensure guest needs are met.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.

Guest Services Agent/Night Auditor

Oak Tree Inn & Penny's Diner
05.2016 - 06.2017
  • Check guest in & out of hotel
  • Run end of shift & end of day reports for both hotel & restaurant
  • Supervise overnight staff
  • Set up reservations
  • Assist General Manager with whatever is needed.

Lead Baker

Sodexo Inc.
07.2015 - 01.2017
  • Ran bakery department on Arizona Western College campus
  • Completed daily bakes for eatery & catering department
  • Work with Executive Chef on menus.

Night Manager

Kneaders Bakery And Cafe
05.2016 - 08.2016
  • Supervise evening staff, train new hires, assist with catering orders, run end of shift & end of day reports
  • Ensure customer needs are met.
  • Managed 6 employees in delivering smooth, productive night shift operations

Education

Current Student in Accounting -

Pulaski Technical College
North Little Rock, AR
12.2023

High School Diploma -

Bismarck High School
Bismarck, AR
06.2003

Skills

  • Staff Development
  • Team Development
  • Safety Compliance
  • Schedule Oversight
  • Supply Ordering
  • Equipment Troubleshooting
  • Inventory Control
  • Quality Assurance
  • Interpersonal Skills
  • Relationship Building

Certification

CPR Certification

Assessments

General manager (hospitality), Proficient, 04/01/22, Solving group scheduling problems and reading and interpreting P&L statements

Timeline

Shift Manager

Three Fold Noodles + Dumpling Co.
07.2022 - Current

Night Auditor

Hilton Garden Inn Hotel
10.2021 - 07.2022

Assistant General Manager

Little Caesars
02.2020 - 03.2021

Server/Trainer/Bartender

U.S. Pizza Company
05.2018 - 10.2019

Hostess/Greeter

Movie Tavern
01.2018 - 04.2018

Guest Service Agent/Night Auditor

Comfort Inn & Suites Presidential Little Rock, AR
06.2017 - 12.2017

Guest Services Agent/Night Auditor

Oak Tree Inn & Penny's Diner
05.2016 - 06.2017

Night Manager

Kneaders Bakery And Cafe
05.2016 - 08.2016

Lead Baker

Sodexo Inc.
07.2015 - 01.2017

Current Student in Accounting -

Pulaski Technical College

High School Diploma -

Bismarck High School

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Frances Jackson