FRANCES ZAVALA
Paragould
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
6
6
years of professional experience
1998
1998
years of post-secondary education
Work History
Cashier/Shipping and Receiving Clerk
Hays Grocery Store
Paragould
06.2025 - Current
- Assisted customers with product inquiries and store navigation.
- Provided excellent customer service, resolving issues promptly and courteously.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area and surrounding spaces.
- Learned roles of other departments to provide coverage and keep store operational.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed incoming shipments and verified product quantities against packing slips.
- Prepared outgoing shipments by packing items securely and labeling correctly.
- Inspected products for damage and reported discrepancies to supervisors promptly.
- Maintained accurate inventory records using designated tracking systems.
- Assisted in conducting regular inventory audits to ensure stock accuracy.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
Assistant Manager
Dollar General
Paragould
04.2025 - 06.2025
- Assisted in managing daily store operations and customer interactions.
- Supported inventory management by organizing stock and replenishing shelves.
- Trained new employees on store policies and customer service standards.
- Handled cash register operations and processed customer transactions accurately.
- Implemented promotional displays to drive product visibility and sales efforts.
- Resolved customer inquiries and complaints to maintain store reputation effectively.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
Cashier/Shipping and Receiving Clerk
Hays Grocery Store
Paragould
12.2019 - 01.2021
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area and surrounding spaces.
- Managed inventory levels at the register, reporting low stock to management.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
Education
James H Bowen
Chicago, ILSkills
- Inventory management
- Customer service
- Point-of-sale systems
- Shipping logistics
- Team building
- Conflict resolution
- Time management
- Active listening
- Quality assurance
- Returns processing
- Organizational growth
- Customer relations
Timeline
Cashier/Shipping and Receiving Clerk
Hays Grocery Store
06.2025 - Current
Assistant Manager
Dollar General
04.2025 - 06.2025
Cashier/Shipping and Receiving Clerk
Hays Grocery Store
12.2019 - 01.2021
James H Bowen