More than 15 years of experience in IT Professional Services and Near-shore services. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Experience running the overall strategy regarding Capacity and Staffing for 100-800 employees companies. Passionate about Customer Satisfaction, Scaling Operations, and High-Performance teams.
Team Leadership
Customer relations
Strategic planning
Partnership development
Operations
Scrum
Agile Methodologies
CMS
Quality Assurance
Relationship building and management