Gabriel Castellanos
Sales / Customer Service Specialist
Buenos Aires
Summary
Tourism Manager with +5 years experience in luxury hotels and +7 years experience in sales. Customer Service specialist, problem solver and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proactive, always looking for new challenges that allow me to grow professionally and personally.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Shore Excursion Staff
Norwegian Cruise Line Holdings Ltd.
Miami
08.2022 - Current
- Responsible for selling various & multiple excursions to guests; coordinating tour dispatches and assisting in various clerical and administrative duties when required.
- Consistently exceeding guest expectations and providing the highest levels of services and product.
Premium Accounts Client Facing Agent for Waze Ads
Cognizant
Buenos Aires
10.2021 - 07.2022
- Supporting Waze For Brands internal & external customers in order to ensure their requests are responded to effectively, with low response time and with an exceptional level of customer service.
Account executive
Gaston Sacaze DMC
Buenos Aires
12.2019 - 10.2021
- Selling of custom packages to visit Argentina
- Handle all requests from France and other French speaking countries (tour operators, travel agencies and wholesalers)
- Design and quote travel itineraries tailored to suit the client's needs
- Negotiate rates and conditions with service providers
- Billing and follow up on payments
- After-sales services.
Travel agent
Esteros Viajes
Buenos Aires
09.2018 - 12.2019
- Receive inquiries and reservation requests from different travel agencies worldwide, especially from France and French-speaking countries
- Designing tailor made packages to suit the client’s needs
- Confirm reservations with service providers (hotels, excursions, car rentals, guides) and schedule payments
- Collecting and billing
- Promoting and selling the agency’s different destinations and services.
Co-founder / Sales Director
Tuhabitacion
Buenos Aires
01.2018 - 09.2018
- Find rooms for rent in Buenos Aires, contact the owner and pitch our website service as well as negotiate rates and commissions to add the room to our portfolio and publish them in our different distribution channels
- Respond to all reservations inquiries and make visits with potential guests in order to promote our services and confirm the reservation
- Collect all guest’s payments and schedule payments to owners.
Reservations/Sales specialist
Oasis
Buenos Aires
10.2015 - 01.2018
- Act as Sales/Reservations Specialist for multiple destinations (México, Bogotá, Cartagena, San Juan, Panamá, Punta del Este, Montevideo, Buenos Aires, Santiago, London, Barcelona and Paris)
- Drive Guest loyalty by delivering service excellence throughout each Guest experience
- Process reservations through telephone, E-mail, Skype and live chat
- Work closely with Guests, Homeowners, Property Managers and other Reservation Specialists to confirm reservations
- Execute rental contracts and arrange payments
- Communicate in Spanish, English and French.
Reservations Agent
JW Marriott
Caracas
11.2013 - 09.2014
- Receive all requests for hotel reservations
- Receive and validate payments for future stays for individuals, groups and companies
- Follow up of special requests and ensure quality standards.
At Your Service Supervisor
JW Marriott
Caracas
01.2010 - 12.2012
- Train staff on quality service and problem solving procedures
- Ensure quality standards for call center, complains, lost and found and room service 24 hours a day
- Department’s budget administration
- Performance reviews for agents and other departments
- Salaries calculations (over time, vacations, permits)
- Recruiting/training of new staff
- 10 people in charge.
Education
Bachelor of Administrative Studies (unfinished) - Hospitality and Tourism Management
Universidad Nueva Esparta
Caracas, Venezuela 09.2007 - 12.2011
Bachelor of Applied Science (unfinished) - Psychology
Université De Toulouse Le Mirail
Toulouse, France 09.2004 - 07.2006
Skills
Computer Skills (Microsoft office, Google docs)
undefinedCertification
Essential Skills for Supervisors and Managers (Marriott International)
Timeline
Shore Excursion Staff
Norwegian Cruise Line Holdings Ltd.
08.2022 - Current
Premium Accounts Client Facing Agent for Waze Ads
Cognizant
10.2021 - 07.2022
Account executive
Gaston Sacaze DMC
12.2019 - 10.2021
Travel agent
Esteros Viajes
09.2018 - 12.2019
Co-founder / Sales Director
Tuhabitacion
01.2018 - 09.2018
Reservations/Sales specialist
Oasis
10.2015 - 01.2018
Reservations Agent
JW Marriott
11.2013 - 09.2014
Foundations of Leadership (Marriott International)
03-2012
Essential Skills for Supervisors and Managers (Marriott International)
08-2011
At Your Service Supervisor
JW Marriott
01.2010 - 12.2012
Bachelor of Administrative Studies (unfinished) - Hospitality and Tourism Management
Universidad Nueva Esparta
09.2007 - 12.2011
Bachelor of Applied Science (unfinished) - Psychology
Université De Toulouse Le Mirail
09.2004 - 07.2006
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