Gabriel Maruca
PR Professional
CABA
Summary
A proactive Client Success Manager & Digital Marketing Specialist with 3+ years managing 25+ client accounts. Recognized for emotional intelligence, outstanding communication, and a knack for making complex digital concepts simple for clients—particularly within the healthcare & mental health space. Expert multi-tasker skilled in client nurturing, cross-team coordination, and campaign analytics. Friendly, confident, and always ready with a solution.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Client Success Manager & Clinical Project Coordinator
IQVIA
10.2021 - 05.2025
- Managed and nurtured 25+ client accounts in the healthcare and mental health industry.
- Main point of contact for all client queries, status updates, and feedback.
- Translated technical digital marketing updates into clear, actionable communication.
- Coordinated internal teams to deliver on project goals using ClickUp and CRMs.
- Tracked project progress, timelines, and deliverables; proactively reported updates.
- Analyzed campaign data, providing insightful reports and recommendations.
Customer Success Consultant
Elsevier
04.2018 - 04.2021
- Consulted for healthcare, academic, and government clients across Latin America.
- Led training, demos, and presentations; made technical concepts accessible.
- Fostered client trust and long-term relationships via high emotional intelligence.
- Coordinated tailored solutions with cross-functional teams.
- Led cross-functional teams to streamline project workflows and enhance operational efficiency.
- Developed and implemented strategic plans to improve client engagement and retention.
- Analyzed market trends and competitor strategies to inform business recommendations.
- Facilitated workshops to train staff on best practices in data analysis and reporting.
Education
Associate of Science - Pharmaceutical Marketing And Management
UTN
Ciudad De Buenos Aires 05.2001 -
Skills
- Agency Experience: Client Success, Account Management
- Mental Health & Wellness Familiarity
- Data Analysis: Campaign Reporting, Insights
Data analytics
Business operations
Client engagement
Project management
Marketing tools
Client relationship management
Websites
Certification
Workshops: Advertising, Promotional Marketing, Relational Communication
Accomplishments
- Explained the features of Scopus and Science Direct to clients, which enabled them to utilize all key functionality and best understand the product's value.
- Participated in community events, including seminars and workshops which reached new prospective clients and resulted in the establishment of many new contracts.
- Hosted daily client calls to answer questions, deliver updates, and discuss issues, promoting an open environment that resulted in lucrative contracts for 2019 and 2020.
- Maintained a 90% client retention rate resulting from outstanding engagement, dynamic support and personal attention.
- Alleviated customer issues immediately through careful research, case triaging, and active listening, enabling problems to be remedied before escalation.
- Served as a client advocate, providing excellent service, and exemplary support, which resulted in several lucrative contracts attained through word-of-mouth referrals.
Movies, TV shows, Concerts, Sports,
Gabriel Maruca
Location: Palermo, CABA, Argentina
Email: marucagab@yahoo.com
LinkedIn: linkedin.com/in/gabrielmaruca
Phone: +54 11 4033 4133
Timeline
Client Success Manager & Clinical Project Coordinator
IQVIA
10.2021 - 05.2025
Customer Success Consultant
Elsevier
04.2018 - 04.2021
Associate of Science - Pharmaceutical Marketing And Management
UTN
05.2001 -