Gabriel Watson
Home Depot
Texarkana,AR
11
years of professional experience
Professional with strong background in providing compassionate and effective healthcare within educational settings. Skilled in patient assessment, medication administration, and emergency response. Known for fostering teamwork and adapting to dynamic situations to ensure student health and safety. Recognized for strong communication skills, reliability, and patient-focused approach.
Work History
Customer Care Representative
1 Year 8 Months- Assisted customers with product inquiries and provided tailored solutions to enhance satisfaction.
- Resolved customer complaints effectively, ensuring positive experiences and fostering loyalty.
- Utilized point-of-sale system to process transactions accurately and efficiently.
- Collaborated with team members to maintain a clean and organized sales floor environment.
- Educated customers on store policies, promotions, and product features for informed purchasing decisions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new team members on customer service best practices and systems.
Customer Service Representative
3 Years- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and systems.
- Collaborated with cross-functional teams to improve service delivery processes.
- Managed high-volume calls while maintaining professionalism and empathy towards customers.
- Documented customer interactions accurately within CRM systems to ensure follow-up actions were completed.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Analyzed customer feedback to identify trends and recommend improvements to services offered.
Team Member
7 Years 7 Months- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with team members to optimize drive-thru operations during peak hours.
- Trained new staff on food preparation procedures and company policies.
- Resolved customer complaints promptly, enhancing overall experience and loyalty.
- Implemented streamlined processes that improved order accuracy and delivery times.
- Monitored food quality, ensuring compliance with health regulations and company standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Collaborated with team members to maintain efficient workflow during peak hours.
Education
Technical Certificate - Practical Nursing
- Professional Development: CPR Certified
Skills
Data entry
Physical examination
Nutrition counseling
Parent communication
Mental health support
Medical record-keeping
Developmental screening
Problem-solving
Infection control measures
HIPAA requirements
Verbal and written communication
Medication administration
Medical terminology
Emergency care
Hearing and vision screening
Timeline
Customer Care Representative
Home Depot
12.2024 - CurrentRead More
Customer Service Representative
Teleperformance USA
12.2021 - 12.2024Read More
Team Member
Sonic
12.2015 - 07.2023Read More
University of Arkansas - Cossatot Community College De Queen
Technical Certificate from Practical Nursing
Read More