Gabriela Garcia Urruty
Buenos Aires,C
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at OMINT ASSISTANCE. Expert in bilingual customer support, fluent in English, French, and Spanish, with a knack for problem-solving. Increased repeat business through empathetic service and effective communication. Skilled in language translation, ensuring seamless service delivery across diverse customer bases.
Overview
35
35
years of professional experience
Work History
Bilingual Customer Service Representative
OMINT ASSISTANCE
09.2011 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Delivered prompt service to prioritize customer needs.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [Type]-speaking customers.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Bilingual Customer Service Representative
TeleTech Holdings
01.2007 - 01.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [Type]-speaking customers.
- Met all call quality standards and daily quotas for first-call resolution.
Customer Service Representative
IPS
12.2002 - 08.2006
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Bilingual Customer Service Representative
MOVISTAR
02.1994 - 03.2001
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Provided language translation services for customer service inquiries.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
Salesperson
EVENTS
01.1991 - 02.1994
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Customer Service Representative
MC DONALDS
03.1989 - 09.1990
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Certificate in Advanced English - English
LICEO CULTURAL BRITANICO
Buenos Aires12.2006
Skills
- Fluent Bilingualism
- Problem-Solving
- [Language] translation
- Customer Support
- Advanced English
- Advanced French
- Portuguese (studying)
Languages
Spanish
Native language
English
Advanced
C1
French
Advanced
C1
Portuguese
Intermediate
B1
Timeline
Bilingual Customer Service Representative
OMINT ASSISTANCE
09.2011 - Current
Bilingual Customer Service Representative
TeleTech Holdings
01.2007 - 01.2011
Customer Service Representative
IPS
12.2002 - 08.2006
Bilingual Customer Service Representative
MOVISTAR
02.1994 - 03.2001
Salesperson
EVENTS
01.1991 - 02.1994
Customer Service Representative
MC DONALDS
03.1989 - 09.1990
Certificate in Advanced English - English
LICEO CULTURAL BRITANICO
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