Summary
Overview
Work History
Education
Skills
Upwork
Availability
Professional Traits
Technical Tools
Timeline
Generic

Gabriela Ruiz

Buenos Aires,Buenos Aires

Summary

Dynamic Operations & Quality Assurance Manager at Immigration Law Firm, with a proven track record in enhancing USCIS filing processes and ensuring compliance through meticulous quality audits. Bilingual in English and Spanish, I excel in empathetic client communication and developing standard operating procedures that elevate team performance and client satisfaction.

Overview

13
13
years of professional experience

Work History

Operations & Quality Assurance Manager

Immigration Legal Consulting, LLC
Las Vegas, NV
09.2022 - Current
  • Lead and manage a legal support team responsible for preparing USCIS filings and EOIR motions.
  • Develop and implement SOPs, training guides, and internal checklists to standardize procedures.
  • Oversee intake quality, legal writing review, evidence formatting, and on-time submission tracking.
  • Train staff on platforms including Clio, Docketwise, GoHighLevel, LawPay, and Monday.com.
  • Conduct regular quality assurance audits to ensure compliance and client satisfaction.

Legal Assistant / Paralegal (Freelance)

Upwork
07.2021 - Current
  • Prepare USCIS forms (I-130, I-485, I-765, I-589, I-601A, I-134, I-864, etc.).
  • Draft EOIR filings including Motions to Change Venue, Motions to Terminate, and Written Pleadings.
  • Compose affidavits, declarations, support letters, cover letters, and index of exhibits.
  • Manage direct client communication in Spanish and English with high sensitivity to trauma and vulnerability.
  • Provide consultation summaries, RFE checklists, and timelines based on FOIA document review.

Administrative Assistant & Paralegal

C.R. Wannamaker Law
07.2021 - 09.2022
  • Company Overview: U.S. Immigration Law Firm
  • Served as both administrative assistant and paralegal, supporting a range of humanitarian immigration cases.
  • Conducted client intake interviews, managed documentation, and coordinated legal filing timelines.
  • Prepared and reviewed USCIS and EOIR forms, including asylum applications, I-130s, and supporting evidence packages.
  • Maintained case updates, internal records, and calendar scheduling across multiple jurisdictions.
  • Assisted in case follow-ups, client communication, and liaison with attorneys for final filing approval.
  • U.S. Immigration Law Firm

Administrative Operations Coordinator

NGO Project for Youth Inclusion
01.2019 - 01.2021
  • Coordinated community outreach initiatives and educational workshops in under-resourced neighborhoods.
  • Maintained volunteer schedules and tracked attendance, materials, and outcome reporting.
  • Designed templates for monthly reporting, budget reconciliation, and grant documentation.

Customer Success and Training Lead

Telecommunications Company
01.2015 - 01.2019
  • Led training programs for new hires and created materials to improve onboarding and customer support performance.
  • Monitored KPIs and collaborated with product and support teams to reduce customer churn.
  • Provided client support in Spanish and English across phone, email, and chat.

Medical Insurance Representative

American Express
01.2014 - 01.2015
  • Company Overview: Medical Insurance Representative - American Express Account
  • Assisted American Express cardholders with international medical coverage coordination.
  • Handled claims, policy explanation, and urgent medical logistics for travelers.
  • Delivered bilingual client support in high-pressure and time-sensitive scenarios.
  • Medical Insurance Representative - American Express Account

Real Estate Administrative Assistant

Independent Real Estate Office
Buenos Aires
01.2013 - 01.2014
  • Supported sales agents with scheduling, documentation, and legal filing processes.
  • Maintained updated property listings and coordinated appointments with prospective clients.
  • Handled bilingual correspondence and walk-in inquiries.

IT & Process Analyst

Multinational Corporate Sector
01.2012 - 01.2013
  • Developed internal reports for operational efficiency in systems workflow.
  • Collaborated on automation initiatives to streamline IT support and reduce manual tasks.
  • Provided bilingual support to teams in Latin America and North America.

Education

Technical Degree - Systems Analysis

Universidad Tecnológica Nacional
Argentina

Medical Studies -

Universidad Maimónides
Buenos Aires

International Relations -

Universidad Maimónides
Buenos Aires

Skills

  • USCIS and EOIR processes
  • Legal documentation expertise
  • Quality assurance and process audits
  • Client intake coordination
  • Standard operating procedure development
  • Proficient in CRM and legal software
  • Bilingual proficiency in English and Spanish
  • Trauma-informed client support
  • Administrative coordination
  • Workflow optimization
  • Microsoft Office
  • Proficient in Google Workspace
  • PDF editing expertise
  • Project management tools proficiency
  • VOIP proficiency
  • CRM and client support expertise
  • Empathetic communication skills
  • Strong attention to detail
  • Process-driven, structured, and organized
  • Hands-on learner with quick adaptability
  • Client-focused service orientation
  • Effective cross-cultural communication

Upwork

https://www.upwork.com/freelancers/~018b2968619f10e80e

Availability

Available for remote freelance contract. Can invoice via Upwork Direct Contract.

Professional Traits

  • Empathetic and trauma-informed communication
  • High attention to detail and compliance
  • Process-driven, structured, and organized
  • Learns by doing; adapts quickly to evolving legal tasks
  • Motivated by service, justice, and client outcomes
  • Strong cross-cultural and cross-sector communication skills

Technical Tools

  • Microsoft Office
  • Google Workspace
  • PDF editing and document management
  • Project tracking (Monday, Trello)
  • VOIP and remote communication platforms (Zoom, RingCentral, Google Voice)
  • CRM & client support tools (Zendesk, Freshdesk)

Timeline

Operations & Quality Assurance Manager

Immigration Legal Consulting, LLC
09.2022 - Current

Legal Assistant / Paralegal (Freelance)

Upwork
07.2021 - Current

Administrative Assistant & Paralegal

C.R. Wannamaker Law
07.2021 - 09.2022

Administrative Operations Coordinator

NGO Project for Youth Inclusion
01.2019 - 01.2021

Customer Success and Training Lead

Telecommunications Company
01.2015 - 01.2019

Medical Insurance Representative

American Express
01.2014 - 01.2015

Real Estate Administrative Assistant

Independent Real Estate Office
01.2013 - 01.2014

IT & Process Analyst

Multinational Corporate Sector
01.2012 - 01.2013

Technical Degree - Systems Analysis

Universidad Tecnológica Nacional

Medical Studies -

Universidad Maimónides

International Relations -

Universidad Maimónides

Similar Profiles

CREATE PROFILE
Gabriela Ruiz