Gabriela Tapia
Córdoba
Summary
Analytical Functional Analyst with strong track record in streamlining business processes and enhancing system functionality. Skilled in translating complex requirements into actionable solutions, ensuring seamless integration and user satisfaction. Demonstrated ability to collaborate with cross-functional teams to drive project success and deliver measurable results. Proven expertise in identifying and resolving technical issues, contributing to operational efficiency and business growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Functional Analyst Sr
Bitsion - GINKGO SOFT S.R.L.
07.2022 - Current
- Provided ongoing support and maintenance for systems, diagnosing issues to minimise downtime
- Performed detailed gap analyses to identify discrepancies and recommend solutions
- Led cross-functional teams to successfully deliver technology projects on time and within budget
- Developed user manuals and led end-user training for new systems and processes
- Administered project documentation, maintaining accurate records of all requirements
- Analysed data trends and generated reports to support decision-making processes and improve business performance.
- Created documentation for test cases to ensure all system functionalities met specified requirements
- Refined system functionality based on continuous user feedback to boost satisfaction and efficiency
- Collaborated with teams to convert business needs into functional specifications
- Coordinated efforts between software teams and project managers to achieve alignment on goals
- Supported sprint and release planning through thorough backlog analysis and evaluation.
- Analysed application requirements to improve overall system performance
- Worked with operations staff and project leaders to ensure success in achieving main targets
- Worked with developers to adapt applications, addressing unique business needs
- Handled high-priority support tickets to meet immediate repair needs
- Efficiently managed support tickets, preventing operational disruptions
- Identified automation opportunities, minimising errors and manual effort
- Utilised excellent problem-solving abilities to overcome technical issues swiftly
- Formulated functional specifications to support systems developers.
- Determined strengths and weaknesses of established processes and practices.
Functional Analyst Ssr
Grupo Prominente
04.2021 - 06.2022
- Enhanced operational efficiency by analysing user feedback for continuous system improvement
- Partnered with teams to understand and document complex business requirements
- Directed software application adjustments for specific organisational needs
- Led change management initiatives ensuring smooth transition to updated systems
- Analysed current and desired states, proposing effective remedial actions
- Generated insightful reports from data analysis to aid in strategic decisions
- Validated requirements by testing new functionalities and documenting scenarios
- Ensured precise recording and maintenance of all project-related business and technical data
- Mapped out efficient workflows enhancing design of technical solutions and business processes
- Oversaw system performance after implementation, collecting feedback to guide improvements
- Performed thorough analysis of business needs leading to effective ICT system implementation
- Used data analysis to optimise operational processes
- Analysed existing system structures to enhance operational efficiency
Functional Analyst Jr
BE INNOVATION TECH
01.2021 - 04.2021
- Analysed user feedback to continuously refine and enhance system functionality, ensuring user satisfaction and operational efficiency.
- Analysed data trends and generated reports to support decision-making processes and improve business performance.
- Handled customer concerns and escalated major issues to supervisor.
- Implemented more efficient processes and reduced wasted resources.
- Managed complaints with calm, clear communication and problem-solving.
- Monitored system performance post-implementation, collecting feedback to inform future enhancements and optimisations.
- Provided ongoing support and maintenance for existing systems, diagnosing issues and implementing corrective actions to minimise downtime.
- Extracted and interpreted requirements for new and current applications to optimise system capabilities.
Functional Analyst Jr
VENTURI HNOS
04.2019 - 01.2021
- Analysed user feedback to continuously refine and enhance system functionality, ensuring user satisfaction and operational efficiency.
- Analysed data trends and generated reports to support decision-making processes and improve business performance.
- Handled customer concerns and escalated major issues to supervisor.
- Implemented more efficient processes and reduced wasted resources.
- Managed complaints with calm, clear communication and problem-solving.
Coordination Assistant
CEYFE S.R.L.
02.2016 - 04.2019
- Facilitated effective communication among team members by managing email correspondence and distributing relevant information promptly.
Market Studies
ACS Multivoice a XEROX Company
05.2010 - 02.2012
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Tertiary - Computer Systems Analysis
Instituto Remedios Escalada De San Martin
Villa Carlos Paz12.2009
Skills
- Functional specifications
- Business Process Analysis
- SQL knowledge
- Software Development Lifecycle
- Requirements Gathering
- Data Modeling
- Project Documentation
- Teamwork and Collaboration
- Time Management
- Adaptability and Flexibility
- Interpersonal Communication
- Adaptability
- Agile Methodologies
Certification
- PC Repair.
- Enterprise Network Server Administrator.
- Introduction to web development course.
- Diploma in networks.
- CCNA Cisco Networking – Level 1.
- CCNA Cisco Networking – Level 2.
- Adobe XD - UX UI User Experience Fundamentals.
- Agile + Scrum.
- Apply SQL to the world of Data Science from Scratch.
- Big Data for Managers.
- Getting started in agile: Contexts, life cycles and principles.
- Kanban Fundamentals: How to Become Insanely Productive.
- Artificial Intelligence - Simplified.
- Power BI. Data Analysis and Business Intelligence.
- SQL Server Optimization & Performance.
- UX: Master in Web Design and User Experience.
- Practical SCRUM in Software Projects.
Languages
Spanish
Native language
English
Upper intermediate
B2
Portuguese
Intermediate
B1
Timeline
Functional Analyst Sr
Bitsion - GINKGO SOFT S.R.L.
07.2022 - Current
Functional Analyst Ssr
Grupo Prominente
04.2021 - 06.2022
Functional Analyst Jr
BE INNOVATION TECH
01.2021 - 04.2021
Functional Analyst Jr
VENTURI HNOS
04.2019 - 01.2021
Coordination Assistant
CEYFE S.R.L.
02.2016 - 04.2019
Market Studies
ACS Multivoice a XEROX Company
05.2010 - 02.2012
Tertiary - Computer Systems Analysis
Instituto Remedios Escalada De San Martin
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