Gabriela Tarascio
Administrative Assistant
CORDOBA
Summary
Dynamic professional with a proven track record in administrative management and customer service excellence, notably at La Segunda Seguros. Skilled in privacy compliance and client relations, adept at enhancing customer satisfaction and streamlining document management. Achieved significant improvements in operational efficiency and customer loyalty through strategic client strategy and effective public speaking.
Overview
13
13
years of professional experience
1
1
Language
Work History
Administrative Executive - Cashier
La Segunda Seguros
06.2021 - Current
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Filed paperwork and organized computer-based information.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Learned duties for various positions and provided backup at key times.
Customer Service Representative
Ecogas
02.2019 - 02.2021
- Resolved customer complaints with empathy and improved resolution time with effective problem-solving.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Cashier
Hidraulico Integral
03.2016 - 12.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service and Collections Agent
INCAST Elevators
03.2012 - 07.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
Education
Bachelor - Phycology
Universidad Nacional De Cordoba
Córdoba, Argentina 05.2001 -
Bachelor of Administration - Human Resources Management
Instituto Universitario Aeronautico
Córdoba, Argentina 05.2001 -
Skills
Administrative management
Customer service
Privacy compliance
Customer relations
Meeting scheduling
Administrative improvement
Document management
Public speaking skills
Client strategy
Client relations expertise
Additional Information
I'm Canadian citizen & Argentinian permanent resident.
Timeline
Administrative Executive - Cashier
La Segunda Seguros
06.2021 - Current
Customer Service Representative
Ecogas
02.2019 - 02.2021
Customer Service Cashier
Hidraulico Integral
03.2016 - 12.2018
Customer Service and Collections Agent
INCAST Elevators
03.2012 - 07.2015
Bachelor - Phycology
Universidad Nacional De Cordoba
05.2001 -
Bachelor of Administration - Human Resources Management
Instituto Universitario Aeronautico
05.2001 -
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