Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Gavin Cook

Hardy,AR

Summary

Dynamic professional with a proven track record at Global Payments, excelling in financial accuracy and risk mitigation. Skilled in project planning and customer service, I successfully led ERP upgrades, enhancing workflow efficiency. My critical thinking and data entry expertise drive results, ensuring compliance and optimizing operations across diverse environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Fraud Accountant

Global Payments
11.2023 - Current
  • On average, send out over 2000 calls a month.
  • Developed and implemented internal controls to enhance financial reporting and mitigate risks.
  • Led cross-functional teams in implementing ERP system upgrades, improving workflow efficiency.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.

Healthcare Sales

United Healthcare
08.2022 - 11.2023
  • Made 250+ Calls daily on average to refill prescriptions, and get new members to our company.
  • Boosted sales performance through the creation of compelling promotional materials and advertisements.
  • Developed innovative trailer designs that catered to specific customer needs, resulting in increased sales revenue.
  • Boosted revenue growth by identifying new market opportunities and developing targeted sales strategies for software products.

Tax Advisor

TurboTax
04.2022 - 08.2022
  • Provided expert tax advice to clients, ensuring compliance with federal and state regulations.
  • Analyzed complex tax situations to identify optimal filing strategies for diverse clientele.

Bartender

Stubs
05.2021 - 03.2022
  • Managed high-volume bar operations, ensuring timely service and customer satisfaction.
  • Trained and mentored new bartenders on drink preparation and customer engagement techniques.
  • Developed specialty cocktail menu, enhancing customer experience and driving repeat business.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Implemented safety protocols to uphold health standards and ensure compliance with regulations.

Farmhand

MW Farm
02.2020 - 03.2022
  • 15 Hour days 3 days a week mostly.
  • Operated and maintained farm equipment to ensure optimal performance and safety.
  • Assisted in planting, cultivating, and harvesting crops, contributing to annual yield improvements.
  • Coordinated with team members to streamline workflows and improve overall operational efficiency.
  • Conducted regular inspections of farming tools and machinery, ensuring readiness for daily operations.
  • Implemented sustainable farming practices to promote environmental stewardship within the operation.

Warehouse Worker

Walmart
06.2018 - 01.2020
  • Operated forklifts and pallet jacks to efficiently transport materials throughout warehouse.
  • Maintained accurate inventory records using warehouse management systems to track stock levels.
  • Inspected incoming shipments for quality assurance, reducing discrepancies by implementing thorough checks.
  • Monitored equipment performance and conducted routine maintenance to minimize downtime and maintain safety standards.

Anns Flowers and Gifts

Shirley Wiles
05.2015 - 01.2020

I worked as a warehouse employee. Receiving invoices, packing orders, putting away new inventory and unloading trucks. Taking calls from customers and putting orders in the system to pack. Applying shipping labels and loading the truck for deliveries. Delivered packages locally.

Education

Associate of Science - Personal Fitness

Mayville State Univ.
Mayville
05-2022

High School Diploma -

Highland High School
Hardy
05-2018

GED -

Arkansas Youth Challenge
Little Rock, AR
09-2017

Skills

  • Customer service
  • Microsoft teams
  • Microsoft forms
  • Project planning
  • OneDrive for business
  • Microsoft office
  • Cold Calls
  • Sales
  • Outstanding Customer Service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

Had the highest success rate in recruiting new members to United Healthcare for 3 months in a row.


Hired and trained, the 2 current supervisors at Stubs bar.


Clocked over 800 community service hours in back to back years, 2017-2018

Certification

CPR Certified

Personal Trainer Certified


Languages

English
Native or Bilingual

Timeline

Fraud Accountant

Global Payments
11.2023 - Current

Healthcare Sales

United Healthcare
08.2022 - 11.2023

Tax Advisor

TurboTax
04.2022 - 08.2022

Bartender

Stubs
05.2021 - 03.2022

Farmhand

MW Farm
02.2020 - 03.2022

Warehouse Worker

Walmart
06.2018 - 01.2020

Anns Flowers and Gifts

Shirley Wiles
05.2015 - 01.2020

Associate of Science - Personal Fitness

Mayville State Univ.

High School Diploma -

Highland High School

GED -

Arkansas Youth Challenge
Gavin Cook