Geanetta Moore
Harrison
Summary
Dedicated Customer Operations Specialist known for strong problem-solving, ability to listen and customer relationship management abilities. Strong interpersonal skills with a talent for effectively addressing concerns, brings both compassion and confidence to every interaction. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
Work History
Customer Operations Specialist
Pace Industries
Harrison
11.2007 - Current
- Facilitated communication between customers and internal departments for seamless support.
- Coordinated order processing and fulfillment to meet customer needs efficiently.
- Managed customer inquiries through multiple channels to ensure timely responses.
- Collaborated with cross-functional teams to resolve complex customer issues.
- Developed relationships with key stakeholders across the organization in order to provide comprehensive solutions for customers.
- Maintained accurate records of customer interactions and transactions within the company's database.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created reports detailing customer information such as account status, purchase patterns and on-time delivery.
- Ensured that all queries were answered promptly and accurately while adhering to established policies and procedures.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Head of Hospitality Team- Volunteer work
River of Life Church
Valley Springs
03.2015 - 10.2021
- Assisted guests with inquiries and provided information about services.
- Trained new volunteers on hospitality protocols and customer service techniques.
- Facilitated communication between staff and guests to enhance experience.
- Organized volunteer schedules to ensure adequate coverage at events.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
Education
Valley Springs High School
Valley Springs, ARSkills
- Customer relationship management
- Cross-functional collaboration
- Issue resolution
- Attention to detail
- Effective communication
- Problem solving
- Order processing
- Time management
Timeline
Head of Hospitality Team- Volunteer work
River of Life Church
03.2015 - 10.2021
Customer Operations Specialist
Pace Industries
11.2007 - Current
Valley Springs High School