Dynamic worker, Social Media experience, online marketing. Over 3 years of marketing expertise through social media and sellers platforms. Proven history of developing impactful creative ideas and plans.
Overview
5
5
years of professional experience
Work History
Online Sales and Social Media Manager on Ecommerce
Tienda Giftie
09.2020 - 09.2023
Increased customer engagement through social media.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Developed and managed content.
Collaborated with team members to develop creative campaigns for social media platforms.
Identified latest market trends and analyzed data to develop new products, and social media strategies and tactics.
Increased online sales by optimizing product listings with detailed descriptions and high-quality images.
Managed customer inquiries efficiently, resulting in improved customer satisfaction ratings.
Coordinated with suppliers to maintain accurate inventory levels for seamless order fulfillment.
Handled returns and exchanges professionally, maintaining positive relationships with customers.
Analyzed sales data to identify trends and inform merchandising decisions for optimal results.
Researched and developed new products to meet customer demands.
Edited, toned, captioned, and uploaded photographs for publication.
Took photos from different angles perspectives and lightings to capture perfect images.
Digitally edited photos to enhance appearance.
Boutique Shop Assistant
Butterfly Argentina
03.2019 - 12.2019
Enhanced customer experience by providing personalized styling advice and product recommendations.
Increased sales through effective upselling and cross-selling techniques for relevant products.
Maintained a visually appealing store environment with regular cleaning, organizing, and merchandise presentation updates.
Provided exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
Trained in visual merchandising with an effective display of techniques, resulting in consistent brand presentation across the store.
Enhanced store sales by creating visually appealing merchandise displays and window installations.
Collaborated with visual merchandising team to execute creative store layouts that maximized product visibility and customer experience.
Education
No Degree - Art Director
Lab Productora
Buenos Aires
08.2023
High School Diploma -
Instituto Diocesano
Barquisimeto, Lara
07.2017
Skills
Market Research and analysis
Effective Organization
Photo and Video Editing
Content Development
Digital Media
Managing Complaints
Visual Communication Expertise
Creative Capabilities
Knowledge in Adobe Photoshop
Sales Expertise
Computer Proficiency
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Online Sales and Social Media Manager on Ecommerce
La Festa (Artículos De Fiesta Y Decoraciones) at Encargada De Tienda Y Decoradora De EventosLa Festa (Artículos De Fiesta Y Decoraciones) at Encargada De Tienda Y Decoradora De Eventos
Social Media Expert / Ecommerce Customer Service Resolutions / Online advisor / Operations / Commissioned Sales at DysonSocial Media Expert / Ecommerce Customer Service Resolutions / Online advisor / Operations / Commissioned Sales at Dyson