Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genni Thomas

Batesville

Summary

Dedicated and meticulous employee with over 21 years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Eager to benefit your company with my unique skillset.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Receptionist/Medical Assistant

Urgent Team
05.2023 - Current
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Network Solutions Coordinator

180 Healthcare
12.2022 - Current
  • Submitted recommendations regarding infrastructure overhauls.
  • Coordinated with vendors and company personnel to facilitate purchases.
  • Sign businesses to our management network
  • Acquire Affiliates to join our network

Operations Manager

EBO MD, LLC
10.2017 - 10.2022
  • Responded to information requests from superiors, providing specific documentation.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Conducted employee observations and documented findings.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Addressed customer concerns with suitable solutions.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Crafted operations best practices using audits and project management team feedback.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Conducted periodic assessments to evaluate company's financial performance.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Presented performance and productivity reports to supervisors.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Tracked and replenished inventory to maintain par levels.
  • Enforced federal, state, local and company rules for safety and operations.
  • Managed scheduling, training and inventory control.

Office Manager

Cape Family Practice
07.2003 - 10.2017
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Produced thorough, accurate and timely reports of project activities.
  • Used judgment and initiative in handling confidential matters and requests.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Coded and entered daily invoices with in-house accounting software.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office budget to handle inventory, postage and vendor services.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Managed office inventory and placed new supply orders.
  • Reviewed files and records to obtain information and respond to requests.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Medical Assistant

Girardeau Park Family Medicine
06.1998 - 07.2003
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Educated patients about medications, procedures and physician's instructions.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Education

CFPC - Coding

AAPC
Online
12.2008

High School Diploma -

Chaffee High School
Chaffee, MO
05.1989

Skills

  • Vendor Relations
  • Software Management
  • User Support
  • Verbal and Written Communication
  • Controls Recordkeeping
  • Problem-Solving
  • Team Collaboration
  • Quick Learner
  • Contract Review and Recommendations
  • Maintaining Compliance
  • Staff Management
  • Customer Service
  • Staff Training and Development
  • Financial and Cash Flow Analyses
  • Inventory Management
  • Staff Training
  • Hiring and Onboarding
  • Customer Service Management
  • Attention to Detail
  • Strong Work Ethic
  • Patient Registration
  • Reception Management
  • EMR Software
  • Effective Multitasking
  • Billing Processes
  • Staff Scheduling
  • Insurance Eligibility and Verification
  • Medical Practice Operations
  • Human Resources
  • Medical Procedures Scheduling
  • Financial Administration
  • Medical Billing
  • Proper Sterilization Techniques
  • Inventory and Supply Management
  • Venipuncture and Phlebotomy
  • HIPAA Compliance
  • Pharmacy Relations
  • Operating EKG Equipment
  • Critical Thinking
  • Patient Relations
  • Completing Insurance Forms
  • Appointment Scheduling
  • Updating Medical Records
  • Coordinating Drug Refills

Certification

  • CFPC, AAPC - 2008

Timeline

Receptionist/Medical Assistant

Urgent Team
05.2023 - Current

Network Solutions Coordinator

180 Healthcare
12.2022 - Current

Operations Manager

EBO MD, LLC
10.2017 - 10.2022

Office Manager

Cape Family Practice
07.2003 - 10.2017

Medical Assistant

Girardeau Park Family Medicine
06.1998 - 07.2003

CFPC - Coding

AAPC

High School Diploma -

Chaffee High School

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