Georgette Dotson
Panera Bread
Marietta
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Work History
Facilities Manager
- Managed maintenance schedules to ensure optimal facility operations.
- Coordinated vendor contracts for cost-effective service delivery.
- Developed training programs for staff on facility management best practices.
- Oversaw inventory management of supplies and equipment, reducing waste.
- Conducted regular inspections to identify and resolve maintenance issues proactively.
- Responded to building emergencies and managed repairs.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Investigated problems and determined appropriate remedies.
- Controlled expenses to meet budget requirements.
- Created management reports outlining important facility statistics.
- Supervised staff of Number in day-to-day activities.
- Ordered, maintained and distributed supplies and inventory.
Customer Service Representative
- Assisted customers with inquiries and resolved issues through effective communication.
- Developed knowledge of products and services to provide informed support to clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Tax Preparer
- Assisted clients in understanding tax liabilities and potential deductions.
- Prepared individual and business tax returns using Intuit ProConnect software.
- Conducted thorough reviews of client documents for accuracy and completeness.
- Provided exceptional customer service to address client inquiries and concerns.
- Maintained up-to-date knowledge of IRS regulations and tax law changes.
- Educated clients on tax planning strategies to optimize financial outcomes.
- Ensured compliance with federal, state, and local tax laws during preparations.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Educated clients on tax planning strategies, helping them save money in future years.
- Maintained compliance by adhering to current tax laws and regulations.
Customer Service Agent
- Assisted customers with inquiries by providing accurate information and support on products and services.
- Resolved customer complaints effectively through clear communication and problem-solving skills.
- Collaborated with team members to enhance workflows and improve service delivery efficiency.
- Handled difficult situations with empathy, fostering trust and loyalty among customers.
- Managed escalations from dissatisfied customers by coordinating with management for timely resolutions.
- Supported a large volume of customers daily with a positive attitude and commitment to satisfaction.
- Maintained high attention to detail while organizing and managing multiple tasks and projects.
- Applied strong problem-solving skills to promptly address customer issues.
- Exhibited professionalism in customer interactions to ensure positive experiences.
- Addressed discrepancies and concerns regarding customer accounts.
- Followed through on critical inter-departmental escalations to boost customer retention.
- Met customer call guidelines for service levels, handle time, and productivity.
Education
Associate of Science - Accounting
Skills
Customer relations
Call center experience
Complaint handling
Timeline
Facilities Manager
Panera Bread
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Customer Service Representative
Arise Virtual Solitions
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Tax Preparer
Jackson Hewitt
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Customer Service Agent
Sertec
2023 - 2026Read More
Atlanta Technical College
Associate of Science from Accounting
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