Summary
Overview
Work History
Education
Skills
Timeline
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Geri Thetford

Alexander

Summary

Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and problem-solving. Successfully enhanced customer satisfaction through effective staff training and mentoring, leading to improved client relationships. Skilled in inventory control and fostering a positive work environment, driving operational efficiency and team performance.

Overview

13
13
years of professional experience

Work History

Store Manager

Dollar General
05.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Over seen hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Store Manager

Wash A Lot
12.2021 - 07.2023
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed ordering of products needed to run 2 locations.
  • Kept all equipment up and running.
  • Maintain great customer experience to ensure returned business.

Assistant Manager

Ez-Mart
02.2021 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

General Manager

Genghis Grill
11.2011 - 04.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

Associate of Applied Science - Psychology

Texarkana College
Texarkana, TX
12-2016

High School Diploma -

Genoa Central
Texarkana, AR
05-1996

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Timeline

Store Manager

Dollar General
05.2024 - Current

Store Manager

Wash A Lot
12.2021 - 07.2023

Assistant Manager

Ez-Mart
02.2021 - 10.2021

General Manager

Genghis Grill
11.2011 - 04.2015

Associate of Applied Science - Psychology

Texarkana College

High School Diploma -

Genoa Central

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Geri Thetford