Microsoft Windows
Germán Gabriel Mendez Ciancaglini
IT Professional - Sysadmin
CABA,Buenos Aires
Summary
Proficient System Administrator thrives setting up and maintaining stations, training users and supporting pivotal process improvements to Windows&Linux systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with all IT related areas to continuously improve tools and resources.
Overview
3
3
Languages
17
17
years of post-secondary education
3
3
years of professional experience
Work History
Technical Support & Management
Interbanking S.A.
CABA, Buenos Aires
03.2020 - Current
- Microsoft Azure&Microsoft 365 implementation&management. Tenant setup for Azure AD&On premise AD connection and sync. Tenant users&groups administration.
- Environment setup for MS365 products for internal use. MS Sharepoint&OneDrive, MS Teams, Power Apps/Power Automate, MS Planner.
- Compliance management on MS Compliance panel. Retention policies&tags applied to different types of data.
- MS Exchange Online hybrid deployment configuration and mailbox migration.
- Power Apps app development for internal use, including Power Automate and MS Lists connections.
- Monitoring&Management of productive backoffice environment including Windows&Linux servers with regular maintenance and updates.
Technical Support
Interbanking S.A.
CABA, Buenos Aires
09.2017 - 02.2020
- Processed over 100 support requests weekly for technical assistance on wide range of issues related to Windows workstations and third party software.
- Windows workstation updates and software management via WSUS and SCCM.
- Monitoring tool implementation for Printers and Workstations to provide quick proactive response for users.
- BPM app development using Bonita BPM for process automation.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
High School Diploma -
Colegio Pio IX
Buenos Aires 03.2004 - 12.2012
Associate in Engineering Technology - Electronics Technology
Universidad Tecnológica Nacional
Buenos Aires 03.2013 - Current
Skills
Technical support expertise
undefinedSoftware
Microsoft Azure
Linux
Python
Timeline
Technical Support & Management
Interbanking S.A.
03.2020 - Current
Technical Support
Interbanking S.A.
09.2017 - 02.2020
Associate in Engineering Technology - Electronics Technology
Universidad Tecnológica Nacional
03.2013 - Current
High School Diploma -
Colegio Pio IX
03.2004 - 12.2012
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