Geronimo Imhoof

• Coffee brewing methods (espresso, Chemex, V60, French press)
• Milk frothing, latte art basics
• Equipment cleaning & maintenance
• Customer service & café operations
• Ensured customer satisfaction by providing top-quality coffee and beverages.
• Communicated effectively with kitchen staff, ensuring seamless service delivery.
• Established hygiene standards across café premises to comply with public health safety regulations.
• Maintained strong relationships with regular clients, promoting loyalty and repeat business.

• Customer service.

• Cash management (accounting, transfer, closing, collection).
• Generation of sales strategies, identification of client prototypes, optimization of tasks.
• Teamwork, work incentives, communication effectiveness.
• Retail tasks, replenishment, order, delivery of merchandise.
• Store maintenance tasks.
• Software management (NPS, Net Promoter index).
• Training (sales, equipment, safety, hygiene).

• Worked collaboratively with kitchen staff for efficient service delivery.
• Accommodated special dietary requests, enhancing customer dining experience.
• Upheld health and safety standards by regularly sanitising hands and work areas.
• Demonstrated proficiency in using Point of Sale systems for accurate billing.
• Managed table settings for optimal dining experience.
• Remained calm under pressure, ensuring better performance during peak hours.

• Resolved customer complaints swiftly, maintaining the company's reputation.
• Assisted in stock taking for accurate inventory management.
• Provided comprehensive after-sales support, ensuring customer satisfaction.
• Delivered excellent customer service by addressing and resolving queries.
• Negotiated best-possible prices for maximised profit levels.
• Maintained clean, organised retail environment to enhance shopping experience.