Summary
Overview
Work History
Education
Skills
Timeline
Generic

GIM VONGATTOPEU

Lowell

Summary

Experienced customer service advocate that has many years of helping client's and customers in resolving any issues they have. I have a great passion for making the world a better place and always strives to spread a message of positivity and understanding.

Overview

10
10
years of professional experience

Work History

SHIPPING CLERK

Boxmaker
08.2024 - 10.2024
  • Executed requests based on customer's preference while fostering quality and efficiency when packing and shipping orders
  • Compiled online orders to ensure accuracy in reports to various clients
  • Assisted in mitigating any issues when errors in shipping costs arose and maintained a keen detail-oriented eye for any damaged products.

GENERAL CLERK

Cognosante
01.2023 - 08.2024
  • Answered multi-line phones in a courteous manner and transferred calls appropriately
  • Communicated to client's functions and benefits of CMS and healthcare providers
  • Assisted in processing and maintaining confidential employee and client information.

SUPERVISOR/GENERAL CLERK

Serco, Rogers
01.2021 - 12.2022
  • Answered multi-line phones in a courteous manner and transferred calls appropriately
  • Communicated to client's functions and benefits of the Central Marketplace and healthcare providers
  • Assisted in processing and maintaining confidential employee and client information
  • Recorded client information via excel spreadsheets.

WAREHOUSE SUPERVISOR

NWA Democrat Gazette
01.2015 - 04.2021
  • Plan and coordinate routes for drivers
  • Researched and reviewed other affiliates in order to streamline communication between other companies and advertisers
  • Supervised shipping and receiving, distribution and workplace safety
  • Maintained accuracy in daily inventory.

Education

Bachelor's in Creative Writing -

University of Chicago

Skills

  • Basic Computer Knowledge
  • Shipping and Receiving
  • Call Handling
  • Quality Management
  • Team Management
  • Detail oriented
  • Adept customer service

Timeline

SHIPPING CLERK

Boxmaker
08.2024 - 10.2024

GENERAL CLERK

Cognosante
01.2023 - 08.2024

SUPERVISOR/GENERAL CLERK

Serco, Rogers
01.2021 - 12.2022

WAREHOUSE SUPERVISOR

NWA Democrat Gazette
01.2015 - 04.2021

Bachelor's in Creative Writing -

University of Chicago

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