GISELLE RUIZ
Rogers
Summary
Enthusiastic team player who is dedicated to bringing people together while maintaining a positive attitude. Recognized for my willingness and adaptability in dynamic environments, ready to learn and contribute effectively to team success. Actively seeking opportunities to expand skills while driving company growth and fostering a collaborative work atmosphere. Eager to leverage a strong work ethic and make a meaningful impact within an organization.
Overview
10
10
years of professional experience
Work History
Account Receivable Representative
JB Hunt Transportation
Lowell, AR
04.2024 - Current
- Analyzed aged receivables reports to identify risks.
- Collaborated with cross-functional teams to resolve billing discrepancies and customer inquiries effectively.
- Communicated with customers to identify and resolve outstanding payments.
- Prevented revenue leakage by identifying discrepancies between billed amounts and contracted rates.
Receivables Assistant
JB Hunt Transportation
Lowell, AR
02.2022 - 04.2024
- Coordinated daily operations to enhance team efficiency and communication.
- Assisted in project management tasks, tracking progress and deadlines effectively.
- Supported project completion by coordinating tasks, resources, and deadlines among team members.
- Maintained open lines of communication between departments to enhance overall company performance.
Receptionist
Halfmoon Oral Surgery
Rogers, AR
05.2021 - 02.2022
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
General Clerk
Serco
Rogers, AR
02.2018 - 05.2021
- Assisted customers by answering questions and providing information about their health insurance documentation.
- Provided timely, courteous and knowledgeable responses to information requests.
- Maintained tact and decorum with agitated or dissatisfied customers.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
Sales Associate
TJ MAXX
Rogers, AR
07.2018 - 11.2018
- Met merchandise processing standards and maintained organized and accessible work area.
- Processed all sales transactions promptly to prevent long customer wait times.
- Assisted with purchases, locating items and signing up for rewards programs.
Sales Associate
JC Penny
Rogers, AR
09.2016 - 01.2018
- Collaborated with team members to meet daily sales goals and exceed performance targets consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts -
North West Arkansas Community College
Bentonville, ARHigh School Diploma -
Rogers New Technology High School
Rogers, AR01.2017
Skills
- Bilingual
- Data entry
- Multitasking
- Inbound and Outbound Calling
- Microsoft Excel
- Collections
- Teamwork
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Account Receivable Representative
JB Hunt Transportation
04.2024 - Current
Receivables Assistant
JB Hunt Transportation
02.2022 - 04.2024
Receptionist
Halfmoon Oral Surgery
05.2021 - 02.2022
Sales Associate
TJ MAXX
07.2018 - 11.2018
General Clerk
Serco
02.2018 - 05.2021
Sales Associate
JC Penny
09.2016 - 01.2018
High School Diploma -
Rogers New Technology High School
Associate of Arts -
North West Arkansas Community College