Gonzalo Baigorrria
Córdoba
Summary
Proven track record at Telecom Argentina, excelling in fast-paced environments and leveraging strong problem-solving and computer skills. Demonstrated ability to enhance team efficiency and customer service quality, achieving smoother project executions and improved delivery times. Skilled in fostering teamwork and collaboration, with a knack for adapting to new technologies and software applications.
Overview
19
19
years of professional experience
Work History
Entrega & Configuración
Telecom Argentina
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Logistics
Telecom Argentina
06.2008 - 07.2023
- Implemented logistics support plans to manage advanced shipment of hazardous goods.
- Enhanced player experiences by assisting with game-day operations and logistics.
- Optimized logistics processes to improve delivery times while minimizing transportation costs.
- Supported event planners in coordinating logistics, streamlining processes for successful conventions.
- Controlled costs by working closely with procurement and logistics team members.
- Coordinated logistics for product distribution, ensuring timely delivery to clients.
- Optimized supply chain logistics, resulting in smoother project executions.
RAT Call Center- High Tech Team
Telecom Personal
04.2006 - 06.2008
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Education
No Degree - Logistics
Logistics
IES Siglo XXINo Degree - Lenguages
Worldlink Institute
Córdoba12-2013
High School Diploma -
FASTA VILLA EUCARISTICA
Córdoba12-2003
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
- Calm Under Pressure
- Computer Skills
- Active Listening
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Elementary
A2
Timeline
Entrega & Configuración
Telecom Argentina
07.2023 - Current
Logistics
Telecom Argentina
06.2008 - 07.2023
RAT Call Center- High Tech Team
Telecom Personal
04.2006 - 06.2008
No Degree - Logistics
Logistics
No Degree - Lenguages
Worldlink Institute
High School Diploma -
FASTA VILLA EUCARISTICA
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