Grace Benson
Amity
Summary
Dynamic Patient Access Representative with a proven track record at Conifer Health Solutions LLC, excelling in patient registration and insurance verification. Demonstrated strong empathy and organizational skills to enhance patient experiences and streamline operations, ensuring compliance with HIPAA regulations while effectively managing appointment scheduling and patient flow.
Detail-oriented professional with a solid background in patient access and care. Proficient in facilitating financial discussions and managing patient flow, contributing to improved service delivery and patient satisfaction.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Patient Access Representative
Conifer Health Solutions LLC
Hot Springs
01.2025 - 10.2025
- Assisted patients with registration and appointment scheduling, ensuring accurate information collection.
- Informed patients about insurance coverage and payment options to facilitate financial discussions.
- Verified patient eligibility for services through efficient use of electronic health record systems.
- Collaborated with clinical staff to streamline patient flow and enhance overall service delivery.
- Coordinated patient appointments and managed scheduling for healthcare services.
- Assisted patients with insurance inquiries and eligibility checks efficiently.
- Collaborated with billing departments to resolve patient account issues promptly.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Created new patient accounts in EMR system as needed.
Sales Associate
AT&T
Hot Springs
05.2024 - 12.2024
- Assisted customers in selecting footwear and clothing for various occasions.
- Maintained product displays to ensure an appealing shopping environment.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and objectives.
- Stocked merchandise and organized inventory on the sales floor regularly.
- Educated customers about product features, benefits, and care instructions.
- Handled returns and exchanges while following company policies effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
PCA
Brookfield
Hot Springs
01.2024 - 05.2024
- Assisted in daily patient care activities, ensuring comfort and safety.
- Monitored patient vital signs, reporting changes to nursing staff promptly.
- Supported daily living activities, promoting independence among patients.
- Maintained accurate documentation of patient interactions and care provided.
- Maintained a clean and safe environment for residents and staff.
- Monitored residents' health status and reported changes to nursing staff.
- Attended training sessions to improve skills in patient care techniques.
- Supported mobility by assisting with transfers and ambulation exercises.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Sales Associate
Cavender's Boot City
Monroe
01.2021 - 01.2024
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained merchandise displays, ensuring an appealing and organized store layout.
- Processed sales transactions accurately, contributing to efficient checkout operations.
- Resolved customer inquiries, fostering positive relationships and loyalty.
Education
Associate of Applied Science - General Studies
Louisiana Delta Community College
Monroe, LA 11.2021 - 08.2023
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Electronic medical records
- Billing coordination
- Customer relationship management
- Health information management
- Attention to detail
- Time management
- Intake assessment
- System updating
- Scheduling diagnostic procedures
- Records maintenance
- Multi-channel communication
- Money handling
- Payment processing
- Insurance company billing
- Appointment reminders
- Verbal and written communication
- Patient identity verification
- Sales transactions
- Effective communication
- Problem solving
- Team collaboration
- Calm demeanor
- Cash register operation
- Negotiation tactics
Timeline
Patient Access Representative
Conifer Health Solutions LLC
01.2025 - 10.2025
Sales Associate
AT&T
05.2024 - 12.2024
PCA
Brookfield
01.2024 - 05.2024
Associate of Applied Science - General Studies
Louisiana Delta Community College
11.2021 - 08.2023
Sales Associate
Cavender's Boot City
01.2021 - 01.2024