Grace Brown
Jonesboro
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Experienced with animal care and clinical support as Veterinary Assistant Intern. Utilizes effective animal handling techniques and client communication skills. Knowledge of administering medications and assisting in surgical procedures.
Overview
5
5
years of professional experience
Work History
Receptionist
Liberty Park Senior Living Center
01.2025 - 07.2025
- Scheduling for the housekeeping department.
- Create the resident shower, laundry, and room cleaning schedules for housekeeping and resident care partner departments.
- Create the lobby entrance slide show for tours, families, and visitors. Edit the slide show monthly to keep announcements updated as soon as possible.
- Organize the monthly employee appreciation gifts and employee of the month.
- Answer phone calls, take messages, and forward all messages to their intended departments.
- Deliver mail to the residents, medications to the nurses, and business mail to the executive director.
Resident Care Partner/Lead Housekeeper
Liberty Park Senior Living Center
01.2024 - 07.2025
- As a Resident Care Partner:
- Complete 2 hour checks on every resident; including that every resident is clean before shift change and taking trash out.
- Assist residents with daily living activities. Assist with bathing, dressing, grooming, and toileting.
- Monitor residents' well-being and health.
- Help with eating, including serving meals and assisting with feeding.
- Provide emotional support and redirection when necessary.
- As a Housekeeper:
- Complete all scheduled laundry and soiled linen daily.
- Clean all scheduled rooms and organize their belongings.
- Sanitize isolation rooms and common areas.
- Organize lost and found closet.
- Complete inventory for cleaning supplies and RCP supplies weekly.
Kennel Technician
Animal Medical Center
12.2022 - 05.2024
- Walk twice a day, feed, and give water to the animals.
- Clean all of the kennels.
- Clean dishes and do laundry
- Report any messes (vomit, diarrhea, etc.) or concerns (blood, limping, etc.) that you might have had about an animal to the veterinarians.
- Provide assistance to veterinary technicians/veterinarians when needed
- Bringing patients from the lobby to the back and processing them.
- Processing animals includes getting their weight, removing their belongings and storing them properly, writing any additional information in their chart, writing all of their information (which kennel they're located at, weight, their initial complaint, etc.) on the board.
- Bringing 'owner-waiting' patients back to the veterinary technicians or veterinarians to assist them with what the patient needs or possibly additional information that the client is worried about.
- Scooping and throwing away all of the poop that is left after walking, twice a day
- Taking all of the trash out
- Sweeping and mopping the entire clinic
Patient Service Representative
St. Bernards Urgent Care
11.2021 - 12.2022
- Check in/check out patients
- Check to make sure insurance is active and up to date
- Take patient balances, copays, deductibles, co-insurance payments
- Order STAT's for patients
- Receive/Answer phone calls from our answering service, St. Bernards hospital, different clinics, and primary care facilities.
Cashier
Kroger Marketplace
05.2020 - 10.2021
- Checked customers out
- Cleaned/sanitized and organized all registers (closing)
- Take temperatures of other employees coming into work
- Promoted from cashier, to self-check out clerk, to customer service representative, and to supervisor.
Education
Graduate -
Jonesboro High School
05.2020
Bachelor's Degree - Animal Science (Pre-Veterinary Emphasis), Biology, Homeland Security & Disaster Preparedness
Arkansas State University
08.2024
Skills
- Fast learner
- Communication skills
- Great with multitasking
- Experience with Microsoft Word and Excel
- Knowledge in medical terminology
- 64 words per minute
Timeline
Receptionist
Liberty Park Senior Living Center
01.2025 - 07.2025
Resident Care Partner/Lead Housekeeper
Liberty Park Senior Living Center
01.2024 - 07.2025
Kennel Technician
Animal Medical Center
12.2022 - 05.2024
Patient Service Representative
St. Bernards Urgent Care
11.2021 - 12.2022
Cashier
Kroger Marketplace
05.2020 - 10.2021
Bachelor's Degree - Animal Science (Pre-Veterinary Emphasis), Biology, Homeland Security & Disaster Preparedness
Arkansas State University
Graduate -
Jonesboro High School
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