Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Downs

Bentonville

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Repair Technician I

Zebra Techologies
08.2023 - Current
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Utilized advanced troubleshooting techniques and tools to repair units.
  • Consistently exceeding performance metrics for repair completion times.

Key Manager, Bartender, Server and Runner

Skylight Cinemas
05.2018 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Counted registers, handled financials, cleaned and secured cinema at end of shift.
  • Performed opening and closing duties by printing sales reports, setting up for incoming shifts, and preparing cash drawers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Assisted with scheduling, interviewing, inventory and other administrative tasks to boost the success of the business.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Simultaneously handled customer, team, and business needs while avoiding unnecessary delays or errors.

Sandwich Artist

Subway
06.2017 - 05.2019
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained new team members.
  • Operated POS system for cash handling, printing sales reports, and taking orders.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

Bachelor of Science - Applied Mathematics

University of Arkansas
Fayetteville, AR
05.2023

GED -

Pea Ridge High School
Pea Ridge, AR
05.2019

Skills

  • Staff Management
  • Customer Service
  • Clear and Effective Communication
  • Hospitality Service Expertise
  • Serving and Bussing
  • Financial Administration
  • Complex Problem-Solving
  • Diagnostic Testing
  • Software Installation
  • Device Repair
  • Detail-oriented
  • Excellent organization

Timeline

Repair Technician I

Zebra Techologies
08.2023 - Current

Key Manager, Bartender, Server and Runner

Skylight Cinemas
05.2018 - 08.2023

Sandwich Artist

Subway
06.2017 - 05.2019

Bachelor of Science - Applied Mathematics

University of Arkansas

GED -

Pea Ridge High School

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Grace Downs