GRAYCEN COOPER
Cabot,AR
Summary
Client-focused professional with a background in relationship management, operations coordination, and revenue-support roles. Experienced in managing high-volume client communication, identifying growth opportunities, and streamlining internal processes. Seeking flexible or remote opportunities in client success, account management, operations, or creative support roles.
Overview
9
9
years of professional experience
Work History
Client Relationship & Account Specialist
Centennial Insurance Agency
01.2022 - Current
- Manage client relationships as primary point of contact
- Identify growth opportunities and expand account value
- Conduct strategic reviews and recommend solutions
- Improve workflow systems and response time
- Coordinate with external partners to resolve issues
- Increase retention through proactive outreach
Operations & Team Lead Support
David’s Burgers
01.2020 - 01.2021
- Oversaw daily operations and team performance
- Managed scheduling and workflow organization
- Resolved escalated customer concerns
- Supported hiring and training initiatives
Customer Experience Associate
Kroger
01.2017 - 01.2020
- Delivered high-quality customer service
- Maintained order accuracy and documentation
- Operated efficiently in high-volume settings
Education
Associate Degree - Business Administration
Arkansas State University – Beebe
Skills
- Client Relationship Management
- Revenue Growth & Retention Strategy
- Process Optimization
- High-Volume Communication
- CRM & Digital Systems
- Cross-Selling & Strategic Recommendations
- Problem Resolution
- Workflow Organization
- Remote Communication
- Digital & Social Awareness
Timeline
Client Relationship & Account Specialist
Centennial Insurance Agency
01.2022 - Current
Operations & Team Lead Support
David’s Burgers
01.2020 - 01.2021
Customer Experience Associate
Kroger
01.2017 - 01.2020
Associate Degree - Business Administration
Arkansas State University – Beebe