Gregory Johnson

• Assisted members with account inquiries and membership services, enhancing satisfaction through effective communication and problem resolution.
• Processed membership applications and renewals accurately, ensuring compliance with company policies and improving operational efficiency.
• Conducted facility tours for prospective members, showcasing equipment and amenities to promote membership sign-ups and engagement.
• Monitored inventory levels of supplies and equipment, facilitating timely restocking to support daily operations and member needs..
• Identified opportunities for cross-selling additional products or services based on member needs.

• Conducted regular maintenance checks on equipment and tools to ensure optimal performance and safety standards.
• Assisted in landscape installations by preparing soil, planting, and maintaining plants to enhance visual appeal.
• Coordinated with team members to efficiently complete landscaping projects under tight deadlines, ensuring quality results.
• Monitored inventory levels of landscaping supplies and materials, reporting shortages to maintain workflow efficiency.
• Performed routine maintenance and repair of buildings, grounds, and equipment.
• Installed and maintained various irrigation systems, ensuring optimal water distribution and landscape health.
• Maintained accurate records of all irrigation system components, including timers, pumps, backflow preventers, pressure regulators.

Sales of services. Mowing, property/ building maintenance, installation of irrigation, retaining walls, drainage, soil, sod, landscape, hardscape, outdoor lighting, fertilizer, fencing, decking and design

• Operated delivery vehicles to ensure timely and accurate transport of goods across designated routes.
• Conducted pre-trip inspections to maintain vehicle safety and compliance with regulatory standards.
• Managed loading and unloading of freight, ensuring proper handling to prevent damage and loss.
• Maintained accurate delivery records and documentation, facilitating effective inventory management and tracking.
• Collaborated with team members to optimize delivery schedules, enhancing overall operational efficiency.
• Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
• Verified accuracy of shipping documents such as manifests, invoices and bills of lading.
• Loaded and unloaded freight using forklifts, pallet jacks and other equipment.
• Prepared bills of lading for each shipment delivered accurately.
• Obeyed all traffic laws, road signs, speed limits while on duty.
• Maintained accurate records of deliveries including signatures, time of delivery and type of goods delivered.
• Provided customer service by answering questions related to shipments or services provided.
• Communicated with customers regarding delivery status updates.
• Ensured proper handling of hazardous materials according to government regulations.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Reviewed and verified invoices and purchase requests to confirm accuracy.
• Checked shipping papers to determine nature of load and presence of hazardous materials.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Loaded and unloaded vehicles at distribution center and delivery address.
• Kept accurate logs of all deliveries and trips.
• Checked loads against shipping papers to verify contents and identify special handling requirements.
• Filed vehicle logs, cargo records or billing statements according to company regulations.
• Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
• Improved project completion time, multi-tasking operations on heavy equipment and trucks.
• Presented order bills and collected payments for deliveries.

• Led logistics operations by coordinating timely deliveries and optimizing route efficiency, resulting in improved customer satisfaction.
• Managed inventory control processes, ensuring accurate stock levels and minimizing discrepancies through regular audits.
• Developed and implemented training programs for new drivers, enhancing operational efficiency and reducing onboarding time.
• Maintained compliance with safety regulations and operational protocols, ensuring a safe working environment for all staff.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
• Negotiated contracts with clients for products or services rendered by the company.
• Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
• Developed business plan and budget to maximize profitability.
• Calculated net income and adjusted strategies to increase income and bottom-line profits.
• Oversaw hiring process for new employees, from recruiting to onboarding training.
• Provided leadership support for team members through coaching and mentorship programs.
• Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
• Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
• Collaborated with dispatch and supervisors to map out routes and schedules.
• Ensured compliance with safety regulations throughout the facility.
• Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
• Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
• Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Obtained signatures needed to complete and process paperwork.
• Managed unexpected emergencies and route changes with calm and professionalism.
• Followed regular schedule of pickups for individual customers and groups.
• Recorded expenses and maintained receipts.
• Used pallet jack and forklift to load and unload products at distribution centers and route locations.
• Managed product returns and exchanges, maintaining records to support inventory accuracy and improve operational workflows.
• Educated customers about products and services offered by the company.
• Provided personalized service to build relationships with customers.
• Generated new business opportunities through cold calling campaigns.
• Collaborated with team members to streamline order fulfillment processes, resulting in improved delivery timelines and customer satisfaction.
• Coordinated shipping and receiving operations, improving delivery timelines and maintaining high customer satisfaction levels.
• Ensured that all orders were accurately fulfilled in a timely manner.
• Generated warehouse shipping documents, packing lists and invoices.
• Organized regular cycle counts of physical inventory to ensure accuracy of system data.
• Communicated regularly with other departments regarding supply chain activities.
• Utilized inventory management software to track stock levels and maintain accurate records.
• Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
• Resolved customer complaints related to product quality or delivery issues.
• Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
• Provided information to shipping and receiving personnel regarding inventory stock.
• Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
• Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
• Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
• Prepared inventory for shipment by attaching tags and labels.
• Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.

• Operated delivery vehicles to ensure timely and accurate transport of goods across designated routes.
• Conducted pre-trip inspections to maintain vehicle safety and compliance with regulatory standards.
• Managed loading and unloading of freight, ensuring proper handling to prevent damage and loss.
• Maintained accurate delivery records and documentation, facilitating effective inventory management and tracking.
• Implemented efficient route planning techniques, reducing delivery times and improving customer satisfaction.
• Verified accuracy of shipping documents such as manifests, invoices and bills of lading.
• Loaded and unloaded freight using forklifts, pallet jacks and other equipment.
• Reported any incidents or accidents involving the vehicle or cargo immediately to management staff.
• Prepared bills of lading for each shipment delivered accurately.
• Transported cargo and packages to designated locations in a timely manner.
• Obeyed all traffic laws, road signs, speed limits while on duty.
• Maintained accurate records of deliveries including signatures, time of delivery and type of goods delivered.
• Ensured compliance with company policies and procedures as well as local, state and federal regulations.
• Provided customer service by answering questions related to shipments or services provided.
• Performed daily pre-trip inspections on trucks prior to departure from terminal.
• Communicated with customers regarding delivery status updates.
• Ensured proper handling of hazardous materials according to government regulations.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Handled merchandise in accordance with product handling standards.
• Delivered rush merchandise on tight schedules to meet customer targets.
• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
• Loaded trucks and safely secured merchandise to prevent damage during transportation.
• Notified customers of delays to decrease calls to support.
• Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
• Reviewed and verified invoices and purchase requests to confirm accuracy.
• Checked shipping papers to determine nature of load and presence of hazardous materials.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Reviewed delivery documents and orders and reported errors to supervisor.
• Checked loads against shipping papers to verify contents and identify special handling requirements.
• Presented order bills and collected payments for deliveries.
• Conducted pre-inspections to keep trucks reliable and well-maintained.
• Filed vehicle logs, cargo records or billing statements according to company regulations.
• Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
• Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
• Improved project completion time, multi-tasking operations on heavy equipment and trucks.

• Assisted in loading and unloading roofing materials, ensuring timely availability for projects and minimizing delays.
• Followed safety protocols and guidelines, maintaining a hazard-free work environment to protect team members.
• Participated in installing roofing systems, contributing to quality workmanship and enhancing overall project outcomes.
• Conducted inspections of tools and equipment, ensuring readiness and reliability for daily operations.
• Monitored inventory levels of materials, supporting timely reordering to prevent project disruptions.
• Assisted in maintaining cleanliness and organization of job sites, contributing to a productive work environment.
• Cleaned up debris from job sites after completion of each project.
• Followed all OSHA safety regulations related to roofing activities.
• Assisted in preparing and laying down felt paper, shingles, and other roofing material to construct roofs.
• Worked with supervisor and foreman to ensure that work was performed correctly within time constraints.
• Loaded roofing materials onto the truck and unloaded them at the job site.
• Measured, cut and installed metal edging along eaves of roofs.
• Operated power tools such as drills and saws safely according to manufacturer's instructions.
• Communicated effectively with colleagues regarding progress of work being done onsite.
• Installed flashing around chimneys, vents, and skylights according to specifications.
• Climbed onto rooftops using appropriate safety equipment like harnesses and ropes.
• Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
• Completed residential and commercial roofing work on time and within expected project parameters, increasing repeat business opportunities.
• Maintained records including daily logs detailing number of hours worked per day and materials used during installation process.
• Inspected all completed projects for conformance to standards of quality before leaving a job site.
• Demonstrated excellent customer service skills when interacting with clients.
• Followed manufacturer specifications to remove old roofing materials and install new roofs.
• Participated in all phases and types of commercial roofing.
• Set up ladders or scaffolding to safely access roof.

• Streamlined inventory management processes, reducing discrepancies and enhancing order accuracy through systematic tracking measures.
• Developed staff training programs to improve operational efficiency, leading to increased productivity and team performance.
• Implemented cost-saving initiatives that optimized resource allocation and improved overall financial performance within the department.
• Coordinated daily operations, ensuring compliance with safety standards and enhancing the overall customer experience through effective service delivery.
• Conducted regular audits of inventory systems, identifying areas for improvement and implementing corrective measures to maintain accuracy.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Monitored employee attendance records, timekeeping, and payroll information.
• Maintained up-to-date knowledge of company products and services.
• Ensured compliance with safety regulations and company policies.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Collaborated with management on developing strategic plans for achieving business goals.
• Coordinated with other departments to ensure smooth flow of operations.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Created reports on sales trends, inventory levels, and financial data.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Reviewed completed work to verify consistency, quality, and conformance.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Implemented quality control measures to uphold company standards.

• Streamlined inventory management processes, reducing discrepancies and enhancing order accuracy through systematic tracking measures.
• Developed staff training programs to improve operational efficiency, leading to increased productivity and team performance.
• Implemented cost-saving initiatives that optimized resource allocation and improved overall financial performance within the department.
• Mentored junior staff members, fostering a collaborative team environment and improving overall service quality through skill development.
• Conducted regular audits of inventory systems, identifying areas for improvement and implementing corrective measures to maintain accuracy.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Maintained up-to-date knowledge of company products and services.
• Monitored employee attendance records, timekeeping, and payroll information.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Collaborated with management on developing strategic plans for achieving business goals.
• Created reports on sales trends, inventory levels, and financial data.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Reviewed completed work to verify consistency, quality, and conformance.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Produced thorough, accurate and timely reports of project activities.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Implemented quality control measures to uphold company standards.
• Coordinated logistics and vendor management for events, ensuring smooth operations and positive attendee experiences.
• Established strong relationships with suppliers and venues, negotiating contracts to secure favorable terms and conditions.
• Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
• Developed detailed event plans and timelines to ensure successful execution of events.
• Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
• Handled customer service inquiries related to specific events or venues.
• Maintained accurate records related to attendance, budgeting, contracts.

• Delivered exceptional customer service by efficiently managing orders, contributing to a positive dining experience.
• Maintained cleanliness and organization of dining and service areas, upholding health and safety standards.
• Collaborated with team members to streamline workflow, ensuring timely food and beverage delivery to guests.
• Assisted in training new staff on service protocols, enhancing team performance and customer satisfaction.
• Monitored inventory levels and assisted in restocking supplies, ensuring the availability of essential items.
• Developed strong relationships with regular customers, fostering loyalty and encouraging repeat business.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Maintained inventory levels by restocking essential supplies, ensuring seamless operations during busy shifts.
• Prepared and served a variety of beverages, consistently meeting customer preferences and enhancing overall guest satisfaction.
• Monitored bar cleanliness and organization, adhering to health and safety standards to promote a safe environment.
• Collaborated with kitchen staff to ensure timely service of drink orders, improving overall efficiency in high-volume settings.
• Developed and implemented new drink recipes, creatively enhancing the beverage menu and attracting customer interest.
• Conducted regular inventory checks to track product usage and minimize waste, contributing to cost-effective operations.
• Engaged with customers to build rapport and gather feedback, driving improvements in service and beverage offerings.
• Performed opening and closing duties including restocking supplies.
• Developed good working relationships with fellow employees through effective communication.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Prepared and cooked menu items to meet quality standards, ensuring timely service and customer satisfaction.
• Maintained cleanliness and organization in kitchen areas, contributing to a safe and efficient work environment.
• Assisted in managing inventory levels by receiving and storing supplies, minimizing waste and ensuring freshness.
• Implemented food safety practices and standards, which resulted in improved compliance with health regulations.
• Trained new kitchen staff on cooking techniques and equipment usage, fostering a collaborative team environment.
• Cleaned kitchen equipment, surfaces, utensils and dishes.
• Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
• Operated grills, fryers and broilers to cook items to quality guidelines.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Led a team in maintaining efficient inventory control, resulting in improved stock accuracy and reduced discrepancies.
• Promoted a customer-first environment by addressing concerns promptly, enhancing guest satisfaction and loyalty.
• Coordinated with kitchen and service staff to ensure timely food preparation and service, contributing to a seamless dining experience.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Resolved customer complaints promptly and professionally.
• Supervised and led employees to maintain productivity and customer service levels.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
• Delegated tasks to employees and monitored activities and task completion.
• Upheld company standards and compliance requirements for operations.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
• Adhered to all health code regulations while preparing food items for customers.
• Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
• Assisted general manager with operations game plan and company initiatives implementation.
• Managed daily workflow and scheduled staff for adequate coverage.

• Delivered exceptional customer service by efficiently managing orders, contributing to a positive dining experience.
• Collaborated with team members to streamline workflow, ensuring timely food and beverage delivery to guests.
• Maintained cleanliness and organization of dining and service areas, upholding health and safety standards.
• Monitored inventory levels and assisted in restocking supplies, ensuring the availability of essential items.
• Provided excellent customer service to ensure satisfaction.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Provided exceptional service to high volume of daily customers.
• Prepared and cooked menu items to meet quality standards, ensuring timely service and customer satisfaction.
• Maintained cleanliness and organization in kitchen areas, contributing to a safe and efficient work environment.
• Assisted in managing inventory levels by receiving and storing supplies, minimizing waste and ensuring freshness.
• Cleaned kitchen equipment, surfaces, utensils and dishes.
• Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
• Operated grills, fryers and broilers to cook items to quality guidelines.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
• Wrapped, dated and labeled food items in storage for safety and freshness.
• Followed established procedures and requirements for safe food handling, storage and service.
• Chopped, diced and sliced vegetables and fruit ahead of rush periods.
• Used standardized recipes and other instructions to prepare food.
• Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
• Enforced proper sanitation practices to prevent spoiling or contamination of foods.
• Streamlined daily operations through effective scheduling and task delegation, resulting in improved workflow and service efficiency.
• Monitored inventory levels and conducted regular audits, ensuring optimal stock levels and minimizing excess inventory.
• Promoted a customer-first environment by addressing concerns promptly, enhancing guest satisfaction and loyalty.
• Coordinated with kitchen and service staff to ensure timely food preparation and service, contributing to a seamless dining experience.
• Maintained a safe and clean working environment by adhering to health and safety regulations and training staff accordingly.
• Assisted in training new employees on shift operations.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Resolved customer complaints promptly and professionally.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Checked orders for quality and completeness.
• Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
• Delegated tasks to employees and monitored activities and task completion.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Assisted general manager with operations game plan and company initiatives implementation.
• Managed daily workflow and scheduled staff for adequate coverage.