Gretchen Smith
Walnut Ridge,AR
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day operations. Results-driven and resilient in developing teams while improving processes and increasing productivity. Excellent communication skills.
Overview
17
17
years of professional experience
Work History
Operations Manager
York Pizza LLC
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures..
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Parts Sales
Auto Tire And Parts
06.2022 - 01.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of parts.
- Ordered parts for customers, repair shops, and service departments.
- Established relationships with customers by doing sales calls.
Management
O'Reilly Auto Parts
08.2006 - 06.2022
- Handled day-to-day customer relations to sales and personnel.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Increased sales by over 10% while in a District Manager role where I was over 11 stores throughout Memphis and Arkansas.
- Used company reports to analyze sales, gross profit and inventory activities.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Described product to customers and accurately explained details and care of merchandise.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Hoxie High School
Hoxie, AR05.2004
Skills
- Policy and Procedure Implementation
- Performance Monitoring and Evaluation
- Building relationships with customers to gain repeat business
- Customer Relationship Management
- Leadership
- Keeping gross profit margins at company standard for multiple stores
- Sales
- Recruiting and Hiring
- Expense Reports
- Team Leadership
Timeline
Operations Manager
York Pizza LLC
01.2023 - Current
Parts Sales
Auto Tire And Parts
06.2022 - 01.2023
Management
O'Reilly Auto Parts
08.2006 - 06.2022
High School Diploma -
Hoxie High School
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