Gretchen Smith
Walnut Ridge,AR
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day operations. Results-driven and resilient in developing teams while improving processes and increasing productivity. Excellent communication skills.
Overview
17
17
years of professional experience
Work History
Operations Manager
York Pizza LLC
Germantown, TN
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures..
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Parts Sales
Auto Tire And Parts
Jonesboro, AR
06.2022 - 01.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of parts.
- Ordered parts for customers, repair shops, and service departments.
- Established relationships with customers by doing sales calls.
Management
O'Reilly Auto Parts
Jonesboro AR
08.2006 - 06.2022
- Handled day-to-day customer relations to sales and personnel.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Increased sales by over 10% while in a District Manager role where I was over 11 stores throughout Memphis and Arkansas.
- Used company reports to analyze sales, gross profit and inventory activities.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Described product to customers and accurately explained details and care of merchandise.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Hoxie High School
Hoxie, AR05.2004
Skills
- Policy and Procedure Implementation
- Performance Monitoring and Evaluation
- Building relationships with customers to gain repeat business
- Customer Relationship Management
- Leadership
- Keeping gross profit margins at company standard for multiple stores
- Sales
- Recruiting and Hiring
- Expense Reports
- Team Leadership
Timeline
Operations Manager
York Pizza LLC
01.2023 - Current
Parts Sales
Auto Tire And Parts
06.2022 - 01.2023
Management
O'Reilly Auto Parts
08.2006 - 06.2022
High School Diploma -
Hoxie High School